Customer Success Manager

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, SaaS, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in Marketing, Business, Communications, or a related field. Proven experience as a Customer Success Manager for international clients, preferably in SaaS or digital marketing, is required. In-depth knowledge of HubSpot's CRM, marketing, sales, and service tools, along with a strong understanding of digital marketing principles, is essential. Excellent communication, interpersonal, and negotiation skills are necessary, as is the ability to manage multiple clients and projects simultaneously, coupled with strong problem-solving abilities and a proactive approach to client management. HubSpot certifications are a plus.

Responsibilities

The Customer Success Manager will serve as the primary contact for clients using HubSpot, developing and maintaining strong, long-term relationships. They will understand client business objectives, tailor HubSpot solutions, and guide clients through onboarding and implementation. The role involves providing ongoing support and training on HubSpot features, identifying opportunities for optimization and growth, and monitoring client success metrics. The manager will also identify upsell and cross-sell opportunities, communicate regularly with clients to review progress and gather feedback, prepare performance reports, and collaborate with internal teams to resolve issues and deliver exceptional service.

Skills

HubSpot CRM

HubSpot Marketing

HubSpot Sales

HubSpot Service Tools

Digital Marketing

Client Relationship Management

Onboarding

Client Support

Client Training

Performance Reporting

ROI Analysis

SaaS

Communication

Interpersonal Skills

Negotiation Skills

Project Management

Problem-Solving

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees