Customer Success Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Design Services, Creative ServicesIndustries

Requirements

Candidates must have at least 2 years of experience in B2B client-facing roles such as Customer Success, Sales, or Account Management, preferably within the tech or creative services industries. Fluency in English, both spoken and written, is essential for client communication. Familiarity with CRM systems and client communication tools like Slack, Notion, and Attio is required. A discovery mindset, empathy, strong communication skills, initiative, organization, and teamwork are also crucial.

Responsibilities

The Customer Success Manager will maintain strong, long-term relationships with clients, ensuring their engagement and satisfaction with Eleken's services. Responsibilities include staying in touch with active clients, conducting quarterly NPS calls, collecting testimonials, managing the invoicing process, and identifying risks for early intervention. The role also involves reconnecting with past clients to identify expansion or return opportunities and maintaining a professional and friendly client communication style.

Skills

B2B client-facing

Customer Success

Sales

Account Management

Tech

Creative Services

English fluency

Discovery calls

Upsell

Cross-sell

CRM systems

Slack

Notion

Attio

Empathy

Client orientation

Communication skills

Diplomacy

Initiative

Elegen

Custom DNA synthesis for biotech applications

About Elegen

Elegen focuses on improving the process of manufacturing synthetic DNA to meet the needs of the bioeconomy. The company provides custom DNA synthesis services to researchers, biotech companies, and pharmaceutical firms that require high-quality and complex synthetic DNA for various applications, including biomanufacturing and mRNA-based treatments. Elegen uses advanced technologies to ensure fast turnaround times and high accuracy in DNA synthesis, which are essential for its clients' projects. Unlike its competitors, Elegen not only streamlines traditional DNA manufacturing workflows but also enables the production of valuable biologics and therapeutics. The company's goal is to support the development of next-generation mRNA medicines and other advanced therapeutics by providing reliable and efficient DNA solutions.

San Carlos, CaliforniaHeadquarters

2017Year Founded

$34MTotal Funding

SERIES_BCompany Stage

Biotechnology, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Short Term Disability

Long Term Disability

Parental Leave

Commuter Benefits

Fitness Allowance

Learning Allowance

Risks

Increased competition from companies like Twist Bioscience in DNA synthesis capabilities.

Potential intellectual property disputes could impact Elegen's proprietary technologies.

Dependence on key partnerships, like GSK, could affect market position if dissolved.

Differentiation

Elegen's ENFINIA™ DNA offers rapid synthesis of highly complex DNA in 10 days.

The company provides cell-free DNA production, reducing contamination risks and improving efficiency.

Elegen's Early Access Program allows clients early access to high-complexity DNA breakthroughs.

Upsides

Elegen raised $35M to expand its ENFINIA™ DNA product line for clinical development.

Collaboration with GSK enhances Elegen's cell-free DNA technology for vaccines and medicines.

Elegen's ability to synthesize complex DNA sequences gives it a competitive market edge.

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