Customer Success Manager at Podium

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

Experience in account management, customer success, or consultative sales
Strong communication skills and a customer-first mindset
Proven ability to influence customers and drive better decisions
Experience in SaaS, services, or tech-enabled businesses (preferred)
Industry experience with SMBs in automotive, healthcare, home services, or retail (advantageous)
Thinks like an owner and is committed to delivering outcomes
Highly organised and thrives in a fast-paced, high-volume environment
Builds trust quickly and positions themselves as a valuable business partner
Brings a positive, solutions-focused mindset to every interaction
Loves learning, adapting, and improving every day

Responsibilities

Drive customer outcomes by helping businesses set goals and track performance using Podium
Offer strategic recommendations that solve real-world problems and drive product adoption
Manage a high-volume customer portfolio using playbooks, automation, and scalable outreach
Troubleshoot issues, provide proactive support, and prevent churn through early intervention
Champion customer feedback internally to help improve product and experience

Skills

Customer Success

Product Adoption

Retention Management

Customer Expansion

Strategic Recommendations

Account Management

Churn Prevention

Performance Tracking

Automation

Scalable Outreach

Troubleshooting

Customer Feedback

Podium

Streamlines local business communications and payments

About Podium

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Lehi, UtahHeadquarters

2014Year Founded

$407.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, Fintech, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag

Risks

Twilio's acquisition of Zipwhip may increase competition in business texting services.

Strategic shifts by new CMO Pauline Reader might not align with customer expectations.

Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.

Differentiation

Podium offers a unique messaging platform tailored for local business interactions.

The platform integrates seamlessly with various communication channels for unified customer experiences.

Podium's tools enable businesses to gather online reviews and enhance customer relationships.

Upsides

Podium's partnership with Bradford White enhances its reach in the contractor market.

The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.

Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.

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