Enterprise Account Manager
SanitySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries
Requirements
- Experience in account management, customer success, or consultative sales
- Strong communication skills and a customer-first mindset
- Proven ability to influence customers and drive better decisions
- Experience in SaaS, services, or tech-enabled businesses (preferred)
- Industry experience with SMBs in automotive, healthcare, home services, or retail (advantageous)
- Thinks like an owner and is committed to delivering outcomes
- Highly organised and thrives in a fast-paced, high-volume environment
- Builds trust quickly and positions themselves as a valuable business partner
- Brings a positive, solutions-focused mindset to every interaction
- Loves learning, adapting, and improving every day
Responsibilities
- Drive customer outcomes by helping businesses set goals and track performance using Podium
- Offer strategic recommendations that solve real-world problems and drive product adoption
- Manage a high-volume customer portfolio using playbooks, automation, and scalable outreach
- Troubleshoot issues, provide proactive support, and prevent churn through early intervention
- Champion customer feedback internally to help improve product and experience
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Customer Success Manager role?
Experience in account management, customer success, or consultative sales is required, with SaaS, services, or tech-enabled businesses as a plus, and industry experience with SMBs in automotive, healthcare, home services, or retail being advantageous.
What does the company culture at Podium look like?
Podium fosters a culture that thrives on hiring and developing exceptional talent, guided by operating principles, in a high-growth, high-impact environment with a mission that matters, featuring catered team lunches, stocked snacks, learning support, and great team swag.
What benefits does Podium offer?
Podium provides all the high-performance tech needed to succeed, catered team lunches and stocked snacks, learning and development support, and great team swag and branded gear.
Is this Customer Success Manager position remote?
This information is not specified in the job description.
What makes a strong candidate for this role at Podium?
Strong candidates think like an owner, are highly organized and thrive in fast-paced high-volume environments, build trust quickly as a business partner, bring a positive solutions-focused mindset, and love learning and adapting daily, while resonating with Podium's operating principles and mission.
Podium
Streamlines local business communications and payments
About Podium
Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.
Lehi, UtahHeadquarters
2014Year Founded
$407.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, Fintech, AI & Machine LearningIndustries
1,001-5,000Employees
Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag
Risks
Twilio's acquisition of Zipwhip may increase competition in business texting services.
Strategic shifts by new CMO Pauline Reader might not align with customer expectations.
Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.
Differentiation
Podium offers a unique messaging platform tailored for local business interactions.
The platform integrates seamlessly with various communication channels for unified customer experiences.
Podium's tools enable businesses to gather online reviews and enhance customer relationships.
Upsides
Podium's partnership with Bradford White enhances its reach in the contractor market.
The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.
Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.
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