Customer Success Manager

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Financial Technology, PaymentsIndustries

Requirements

Candidates should have 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies, with a proven track record managing high ARR customers in the Fintech industry. Demonstrated experience managing strategic accounts and engaging with C-level executives is required, along with strong presentation skills and a Bachelor's Degree in Business, Marketing, Communications, Economics, or a related field. Knowledge of strategic account management methodologies and best practices, as well as proficiency in creating and delivering high-impact presentations to diverse audiences, are necessary. In-depth knowledge of the payments landscape and ERP systems is also essential.

Responsibilities

The Customer Success Manager will manage long-term relationships with customers, develop a deep understanding of their businesses, and explore how Versapay products can support their objectives. Responsibilities include managing the customer lifecycle from onboarding to long-term adoption, growing installed base revenue, conducting training sessions, regular cadence calls, and Executive Business Reviews (EBRs). They will develop and maintain Success Plans, create and track shared KPIs for retention and growth strategies, and act as a customer advocate by collaborating with internal teams and representing customer needs in product development. Additionally, they will partner with Customer Care to resolve customer issues, drive cross-functional resolution efforts, and propose scalable enhancements to the customer journey.

Skills

Customer Relationship Management

Fintech

Payments

Customer Success

Account Management

Onboarding

Customer Adoption

Revenue Growth

Training

Executive Business Reviews

Success Planning

Versapay

Automates accounts receivable processes for businesses

About Versapay

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can receive invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This focus on customer-friendly solutions sets VersaPay apart from competitors in the financial technology sector, which is rapidly growing due to the demand for digital business solutions. The company's goal is to improve the efficiency of accounts receivable processes, making them more secure and user-friendly for businesses and their customers.

Toronto, CanadaHeadquarters

2006Year Founded

$18.7MTotal Funding

IPOCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging fintech startups like Zūm Rails pose competitive threats to Versapay.

Relocating headquarters to Miami-Dade may cause operational and cultural challenges.

New executive appointments could lead to strategic shifts affecting client relationships.

Differentiation

Versapay offers a cloud-based invoice-to-cash solution for superior customer experience.

The ARC platform provides a customizable self-service portal for efficient invoicing and payments.

Versapay integrates with various ERPs for automatic payment reconciliation and real-time insights.

Upsides

Versapay's network grew 5X in 18 months, now serving 5 million businesses.

The mid-market's demand for digital AR solutions presents growth opportunities for Versapay.

Versapay's focus on secure transactions aligns with the trend towards virtual card adoption.

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