Customer Success Manager

United Kingdom

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£69,000 – £114,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Software as a Service, BiotechnologyIndustries

Requirements

Candidates should have over 3 years of experience in software/SaaS sales and/or customer success, preferably with enterprise clients. A working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC is required. Experience with Salesforce and other industry-standard CS platforms, along with a history of building strong relationships across executive, business, and technical stakeholders, is necessary. High emotional intelligence, strong verbal communication, technical writing skills, self-motivation, and a creative, analytical approach to problem-solving are also essential. Ability to travel up to 20% is required. Bonus points for customer success or sales experience focused on developer tools, renewal management experience, and familiarity with AI and the developer tools ecosystem.

Responsibilities

The Customer Success Manager will guide customers from onboarding through renewal, clearing blockers and aligning the Coder platform to their goals. Responsibilities include leading rollouts, monitoring health and usage, and keeping stakeholders informed. This role involves partnering with Sales on expansions and renewals, and collaborating with Support and Product on issues and feedback. Key duties include owning onboarding and rollout plans, removing barriers to adoption, engaging with customers to understand goals and provide guidance, identifying expansion opportunities, overseeing renewals and forecasting, serving as the primary point of contact for inquiries and escalations, and reporting on customer health and usage.

Skills

Cloud infrastructure

DevOps

Developer tools

Coding agents

Platform engineering

CI/CD

SDLC

Salesforce

Customer Success platforms

Relationship building

Stakeholder management

Technical writing

Product feedback

Startup experience

Coder

Cloud-based platform for software development

About Coder

Coder.com provides a cloud-based platform for software development teams, allowing them to shift their work from local computers to cloud servers. This platform streamlines the onboarding process for developers, enabling them to quickly build, test, and compile code using the resources of the cloud. Coder.com prioritizes data security by ensuring that source code and data are kept secure behind the client's firewall, making it an appealing choice for businesses that value both security and efficiency. Unlike many competitors, Coder.com focuses specifically on serving software development teams and enterprises, offering a subscription-based model with tiered pricing plans that cater to different usage levels and features. The goal of Coder.com is to enhance the development process for teams by leveraging cloud infrastructure.

Austin, TexasHeadquarters

2017Year Founded

$75.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Medical, dental, & vision

401k with 4% match

Parental leave

$250 Health & wellness monthly stipend

Flexible PTO

Remote work option

Flexible schedule

Risks

Competition from GitHub Codespaces could impact Coder's market share and growth.

Healthcare sector's cybersecurity challenges may deter adoption of cloud solutions.

Pressure from investors for rapid growth may lead to strategic missteps.

Differentiation

Coder offers a secure cloud-based platform for development teams to offload work.

The platform ensures source code and data remain secure behind the client's firewall.

Coder's subscription model provides tiered pricing plans based on usage and features.

Upsides

Recent $35M funding allows expansion of open-source footprint and cloud environments.

Premium plan introduction could attract high-value clients, enhancing revenue streams.

Support for Microsoft Dev Containers enhances user satisfaction and broadens user base.

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