Customer Success Manager

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, SaaSIndustries

Requirements

Candidates must have at least 5 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company. Supply chain industry experience is preferred, and bilingual proficiency is a plus. The ideal candidate demonstrates strong multitasking, prioritization, cross-functional work ability in a fast-paced environment, and a drive for efficiency and timely, quality-focused problem resolution.

Responsibilities

The Customer Success Manager will own the overall relationship with assigned customers, focusing on increasing adoption, driving usage, ensuring retention, and maintaining satisfaction. They will establish themselves as a trusted strategic advisor, drive continued value from FourKites' products and services, and develop customers for advocacy. Key duties include working with customers to set and achieve critical goals, facilitating executive business reviews, identifying upsell opportunities, and advocating for customer needs internally across departments, including managing account escalations.

Skills

Customer Success

Account Management

SaaS

Enterprise Customers

Supply Chain

Customer Relationship Management

Customer Retention

Customer Satisfaction

Upselling

Cross-functional Collaboration

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters

2014Year Founded

$205.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.

Overhaul's $55 million funding round intensifies competition in supply chain visibility.

Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.

The platform integrates real-time data with machine learning for end-to-end supply chain visibility.

FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.

The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.

Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

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