[Remote] Customer Success Manager at FourKites

Chicago, Illinois, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSaaSEnterprise CustomersSupply ChainCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionUpsellingCross-functional Collaboration

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

At least 5 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company is required, with Supply Chain industry experience preferred. Bilingual proficiency is good to have.

What are the key responsibilities of this position?

Responsibilities include owning customer relationships to increase adoption and retention, establishing trusted advisor relationships, facilitating quarterly Executive Business Reviews, identifying upsell opportunities, and managing account escalations.

What is the company culture like at FourKites?

FourKites has a fast-paced, innovative, data-driven startup culture focused on changing the Supply Chain industry, with Customer Success Managers who use creative problem-solving to create 'raving fans' among customers.

What skills make a strong candidate for this role?

Strong candidates demonstrate excellent multitasking and prioritization, flexibility to work cross-functionally in a fast-paced environment, and a drive for efficiency in resolving problems timely and with quality focus.

What is the salary or compensation for this position?

This information is not specified in the job description.

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters

2014Year Founded

$205.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.

Overhaul's $55 million funding round intensifies competition in supply chain visibility.

Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.

The platform integrates real-time data with machine learning for end-to-end supply chain visibility.

FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.

The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.

Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

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