Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing, Design, TechnologyIndustries
Requirements
- Based in Switzerland and open to visiting St. Gallen HQ occasionally
- 2–3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS
- Skilled at onboarding and naturally drive product adoption, engagement, and satisfaction
- Familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate
- Strong communicator and relationship-builder, both internally and externally
- Confident in tech and enjoy finding smart ways to automate where it counts
- Authentic, motivated, and accountable
- Speak English and German fluently
Responsibilities
- Guide new customers through onboarding and deliver tailored training to maximize product value
- Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates
- Be the go-to contact for customer questions and issues, ensuring timely, high-quality support
- Monitor product usage to spot trends, address underutilization, and drive deeper adoption
- Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention
- Partner with customers to align Frontify’s capabilities with their evolving business goals
- Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience
Skills
Customer Onboarding
Stakeholder Management
Product Training
Customer Support
Product Adoption
Account Management
Renewal Management
Upsell
Cross-sell
Project Management
Frontify
Comprehensive brand management software platform
About Frontify
Frontify provides a platform for businesses to manage and enhance their brand identity. The software consolidates all aspects of brand management, making it easy for companies to maintain consistency in their marketing efforts. It is particularly useful for brand leaders and marketing teams, whether in-house or remote, who require a centralized solution. The platform integrates with popular design, communication, productivity, and marketing tools, making it adaptable for various industries. Frontify operates on a software-as-a-service (SaaS) model, allowing users to pay a subscription fee for access to the software, which is regularly updated based on user feedback. Users can customize the platform to fit their specific brand needs, including creating custom content blocks and utilizing 3D visualizations. The goal of Frontify is to provide businesses with the necessary tools to create and maintain a unique and consistent brand identity.
St. Gallen, SwitzerlandHeadquarters
2013Year Founded
$78.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, DesignIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Home Office Stipend
Risks
Restructuring may lead to internal confusion and inefficiencies in roles and responsibilities.
Integration of TwicPics may distract from core brand management focus and resource allocation.
New creative design director may risk misalignment with existing brand strategies and culture.
Differentiation
Frontify offers a comprehensive brand management platform with customization and integration capabilities.
The platform supports real-time collaboration, ideal for remote and distributed teams.
Frontify's acquisition of TwicPics enhances its visual content management capabilities.
Upsides
Growing demand for integrated brand management solutions aligns with Frontify's offerings.
The shift towards digital-first branding increases demand for Frontify's digital asset management.
Frontify's platform supports cross-functional collaboration, meeting market trends for team integration.
Related Jobs
RemoteRemoteEnterprise Account Manager
SanitySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteClient Success Portfolio Manager
Included HealthSalary not specified
RemoteSaaS Implementation Manager
VetcoveSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteAccount Executive, Commercial
1PasswordSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Onboarding Specialist, Enterprise
EvenUp$115,000 - $130,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteClient Retention Specialist
Beyond FinanceSalary not specified
RemoteActivations Director (Contract)
VimeoSalary not specified
RemoteEngagement Manager
Trunk Tools$100,000 - $200,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteClient Success Executive
ArineSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteAccount Executive, Enterprise Customer Accounts
ScribeSalary not specified
RemoteCoding Client Success Specialist
WellSkySalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteCustomer Success Lead
WanderSalary not specified
RemoteEnglish into German-Patent Sworn Translators
WelocalizeSalary not specified
- Part Time
- Mid-level (3 to 4 years)