Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing, Design, TechnologyIndustries
Requirements
- Based in Switzerland and open to visiting St. Gallen HQ occasionally
- 2–3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS
- Skilled at onboarding and naturally drive product adoption, engagement, and satisfaction
- Familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate
- Strong communicator and relationship-builder, both internally and externally
- Confident in tech and enjoy finding smart ways to automate where it counts
- Authentic, motivated, and accountable
- Speak English and German fluently
Responsibilities
- Guide new customers through onboarding and deliver tailored training to maximize product value
- Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates
- Be the go-to contact for customer questions and issues, ensuring timely, high-quality support
- Monitor product usage to spot trends, address underutilization, and drive deeper adoption
- Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention
- Partner with customers to align Frontify’s capabilities with their evolving business goals
- Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Success Manager position?
This information is not specified in the job description.
What is the location requirement for this role?
You must be based in Switzerland and open to visiting the St. Gallen HQ occasionally.
What skills and experience are required for this position?
Candidates need 2–3+ years in Customer Success, Account Management, or Business Development (ideally SaaS), skills in onboarding and driving product adoption, familiarity with metrics like Adoption Rate and NPS, strong communication, tech confidence, and fluency in English and German.
What is the company culture like at Frontify?
Frontify has a vibrant culture built on creativity, collaboration, inclusion, and joy, with an international team that combines diverse skills and enjoys outdoor activities.
What makes a strong candidate for this Customer Success Manager role?
Strong candidates are authentic, motivated, accountable, with SaaS experience, fluency in English and German, and a track record in driving customer adoption and metrics like NPS.
Frontify
Comprehensive brand management software platform
About Frontify
Frontify provides a platform for businesses to manage and enhance their brand identity. The software consolidates all aspects of brand management, making it easy for companies to maintain consistency in their marketing efforts. It is particularly useful for brand leaders and marketing teams, whether in-house or remote, who require a centralized solution. The platform integrates with popular design, communication, productivity, and marketing tools, making it adaptable for various industries. Frontify operates on a software-as-a-service (SaaS) model, allowing users to pay a subscription fee for access to the software, which is regularly updated based on user feedback. Users can customize the platform to fit their specific brand needs, including creating custom content blocks and utilizing 3D visualizations. The goal of Frontify is to provide businesses with the necessary tools to create and maintain a unique and consistent brand identity.
St. Gallen, SwitzerlandHeadquarters
2013Year Founded
$78.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, DesignIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Home Office Stipend
Risks
Restructuring may lead to internal confusion and inefficiencies in roles and responsibilities.
Integration of TwicPics may distract from core brand management focus and resource allocation.
New creative design director may risk misalignment with existing brand strategies and culture.
Differentiation
Frontify offers a comprehensive brand management platform with customization and integration capabilities.
The platform supports real-time collaboration, ideal for remote and distributed teams.
Frontify's acquisition of TwicPics enhances its visual content management capabilities.
Upsides
Growing demand for integrated brand management solutions aligns with Frontify's offerings.
The shift towards digital-first branding increases demand for Frontify's digital asset management.
Frontify's platform supports cross-functional collaboration, meeting market trends for team integration.
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