Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
$140,000 – $160,000Compensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Financial Services, Enterprise SoftwareIndustries
Requirements
Candidates should have at least 2 years of experience serving mid-market companies in a B2B environment, particularly in support, success, and implementations. Strong relationship-building skills and the ability to create efficient processes are essential, along with a detail-oriented approach to communication and problem-solving. A proactive attitude and the ability to learn independently in ambiguous situations are also required.
Responsibilities
The Customer Success Manager will partner directly with customers throughout their post-sale journey, including implementation, onboarding, training, scaling, and growth. They will develop deep relationships with customer champions, advocate for customer needs internally, and collaborate with product, sales, and support teams to address challenges. Additionally, they will quantify and communicate the value of Comulate and share its impact within customer organizations.
Skills
Customer Success
B2B Support
Customer Relationship Management
Process Improvement
Communication
Problem-Solving
Customer Advocacy
Implementation
Onboarding
Training
Collate
About Collate
Key Metrics
N/AHeadquarters
N/AYear Founded
N/ACompany Stage