Appspace

Customer Success Manager

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Customer Success, BiotechnologyIndustries

Position Overview

  • Location Type: [Not specified]
  • Job Type: [Not specified]
  • Salary: [Not specified]

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Customer Success Manager:

The Customer Success Manager owns the life cycle of their accounts, managing the customer from onboarding transition through renewals. The CSM will develop trusted relationships with customers to promote retention. The CSM is both an advocate and advisor for their customers. They are expected to communicate regularly with customers to provide account assistance and facilitate the adoption of new features to drive positive outcomes. The CSM works with cross-functional teams to ensure a customer's needs are addressed.

A Day in the Life of a Customer Success Manager:

  • Own the customer experience: adoption and value of Appspace, customer satisfaction and retention
  • Conduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges, if applicable
  • Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed
  • Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities and leveraging select customers as sales reference and/or case studies.
  • Promote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics to continuously ensure maximum adoption and delight with Appspace platform
  • Serve as the customer advocate, facilitating open discussions at all times
  • Help resolve customer questions and/or find the answer working with internal teams strive to continuously learn and improve knowledge base
  • Escalate support tickets as needed to ensure timely resolution of technical problems and until resolved, provide timely updates/communication back to the customer
  • Deliver or arrange training sessions as needed for technical and non-technical users
  • Communicate effectively and contribute to the broad CSM team best practices
  • Product setup or configuration assistance

What You’ll Need:

  • Ideal candidates will have at least 3-5 years professional work experience (post undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales.
  • Computer software industry experience preferred (SaaS)
  • Excellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneously
  • Self-motivated, proactive with innovative ideas to inspire customer loyalty and adoption
  • A collaborator who can quickly identify the correct internal resource and work closely with them to ensure customer’s needs are addressed quickly and completely.
  • Familiarity with Salesforce
  • Technically inclined and able to quickly pick up and train customers on software changes
  • Degree in Business, Computer Science/Information Technology or related discipline is preferred.

The Perks of Working for Appspace:

For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.

Additional perks include:

  • Generous PTO
  • Flexible work schedules
  • Remote work opportunities
  • Paid company holidays
  • Appspace Quiet Fridays (No non-essential internal meetings scheduled)
  • A casual dress work environment

Disclaimer:

[Not specified]

Skills

Customer Relationship Management
Account Management
Onboarding
Renewals
Customer Advocacy
Cross-functional Collaboration
Communication
Analytics
Product Adoption

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Dallas, TexasHeadquarters
2002Year Founded
GROWTH_EQUITY_VCCompany Stage
Government & Public Sector, Enterprise Software, HealthcareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Mental Health Support
401(k) Retirement Plan
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Holidays

Risks

Loss of key personnel like Jeff Cate may impact strategic direction.
Over-reliance on Microsoft Teams could limit adaptability to other tools.
Competitive market pressures may erode Appspace's market share if innovation lags.

Differentiation

Appspace integrates with Microsoft Teams, enhancing workplace communication and productivity.
The platform unites physical and digital workplaces, supporting remote and on-site employees.
Appspace offers a comprehensive solution with features like digital signage and visitor analytics.

Upsides

Strategic investment from Accel-KKR fuels product innovation and market expansion.
Integration with Microsoft Teams increases user adoption and engagement.
Appspace's Thought Leadership Hub attracts clients seeking innovative workplace solutions.

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