Appspace

Customer Success Manager

United States

Appspace Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Customer Success, BiotechnologyIndustries

Requirements

Candidates should have at least 3-5 years of professional work experience (post undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales. Computer software industry experience is preferred (SaaS). Excellent communication and interpersonal skills are required, along with the ability to multitask between multiple tasks and customer situations simultaneously. Self-motivation, proactive ideas, and collaboration are also necessary. Familiarity with Salesforce and a degree in Business, Computer Science/Information Technology, or a related discipline is preferred.

Responsibilities

The Customer Success Manager owns the life cycle of their accounts, managing the customer from onboarding transition through renewals. They will develop trusted relationships with customers to promote retention, communicate regularly to provide account assistance and facilitate the adoption of new features. The CSM will work with cross-functional teams to ensure a customer's needs are addressed, conduct frequent check-in meetings, drive subscription renewal and/or expansion processes, collaborate with sales and marketing, promote customer awareness of new releases, serve as the customer advocate, resolve customer questions, escalate support tickets, deliver or arrange training sessions, and assist with product setup or configuration.

Skills

Customer Relationship Management
Account Management
Onboarding
Renewals
Customer Advocacy
Cross-functional Collaboration
Communication
Analytics
Product Adoption

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Key Metrics

Dallas, TexasHeadquarters
2002Year Founded
GROWTH_EQUITY_VCCompany Stage
Government & Public Sector, Enterprise Software, HealthcareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Mental Health Support
401(k) Retirement Plan
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Holidays

Risks

Loss of key personnel like Jeff Cate may impact strategic direction.
Over-reliance on Microsoft Teams could limit adaptability to other tools.
Competitive market pressures may erode Appspace's market share if innovation lags.

Differentiation

Appspace integrates with Microsoft Teams, enhancing workplace communication and productivity.
The platform unites physical and digital workplaces, supporting remote and on-site employees.
Appspace offers a comprehensive solution with features like digital signage and visitor analytics.

Upsides

Strategic investment from Accel-KKR fuels product innovation and market expansion.
Integration with Microsoft Teams increases user adoption and engagement.
Appspace's Thought Leadership Hub attracts clients seeking innovative workplace solutions.

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