Customer Success Manager at WhatNot

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, MarketplaceIndustries

Requirements

4+ years of client facing experience working in sales, customer success, or account management
Analytical skillset and ability to leverage multiple data sources to drive insights and informed recommendations
Strong problem solving, organization, and multitasking skills, including prioritizing across high impact projects
Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
US based and within commuting distance of New York, Los Angeles, or San Francisco hubs
Scrappy self-starter who thrives in ambiguity and is passionate about sellers, people, and shaping the future of e-commerce

Responsibilities

Develop and nurture early seller relationships and serve as their trusted advisor and business consultant
Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals
Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth, and retention
Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals
Partner with cross-functional teams across the organization to share insights and learnings from sellers
Advocate for sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth
Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager position?

This information is not specified in the job description.

Is this Customer Success Manager role remote?

Yes, Whatnot operates as a remote co-located team with hubs in the US, UK, Ireland, Poland, and Germany.

What skills are required for the Customer Success Manager role?

The role requires being a scrappy self-starter who thrives in ambiguity, with strong skills in developing seller relationships, business consulting, data-driven strategy, and understanding seller growth, marketing, and exec-level coaching.

What is the company culture like at Whatnot?

Whatnot fosters a culture inspired by innovation and anchored in values, with a remote co-located team that's bold, forward-thinking, and focused on problem-solving to redefine e-commerce through community, shopping, and entertainment.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates are scrappy self-starters who thrive in ambiguity, are passionate about sellers and e-commerce, and can build relationships, provide business consulting, and drive data-driven growth for high-potential sellers.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees