Strategic Customer Success Manager
Vouched120,000 - 120,000 USD/year
- Full Time
- Junior (1 to 2 years)
$100,000 – $200,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine LearningIndustries
Requirements
Candidates should have 4-10 years of experience in a Customer Success role, specifically at B2B growth stage startups. They must have owned the full client lifecycle, including renewals and upsells. The ideal candidate is a great team member who contributes to the company culture and demands excellence from themselves and others. They should thrive in a fast-paced environment and be quick learners.
Responsibilities
The Customer Success Manager will build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans. They will master the onboarding process, guiding customers through training and adoption to ensure success and satisfaction. The role involves fostering knowledge sharing and community building among customers by organizing webinars, events, or case studies. Additionally, they will identify and understand customer needs to tailor solutions effectively, create strategic plans for managing client relationships, and communicate proven strategies that lead to success. They will also collect and analyze feedback from clients and internal teams to refine strategies and enhance customer satisfaction.
Skills
Customer Success
B2B
Client Lifecycle
Renewals
Upsells
Relationship Management
Stakeholder Management
Action Planning
Vendelux
B2B platform for event marketing insights
About Vendelux
Vendelux provides a platform that helps businesses improve their in-person marketing efforts at B2B events. The platform offers access to a large database containing detailed information on over 160,000 B2B events and 10 million profiles of attendees and companies. Users can easily research and identify valuable events to attend or sponsor, which saves time compared to traditional search methods. Vendelux operates on a subscription model, allowing clients to continuously access updated event and attendee data. This helps companies demonstrate the value of events to decision-makers and optimize their marketing strategies. Vendelux stands out from competitors by offering a comprehensive and user-friendly database that connects sales and marketing teams, enabling them to coordinate effectively and achieve better results from their event marketing efforts.
Key Metrics
New York City, New YorkHeadquarters
2021Year Founded
$17.5MTotal Funding
SERIES_ACompany Stage
Data & Analytics, ConsultingIndustries
51-200Employees