Customer Success Manager at Vendelux

New York, New York, United States

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$100,000 – $200,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, AI & Machine LearningIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessB2BClient LifecycleRenewalsUpsellsRelationship ManagementStakeholder ManagementAction Planning

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The salary range is $100K - $200K.

Is this role remote or onsite, and where is it located?

This is an onsite full-time position based in the NYC headquarters.

What experience and skills are required for this Customer Success Manager role?

Candidates need 4-10 years of experience in Customer Success at B2B growth stage startups, ownership of the full client lifecycle including renewals and upsells, and traits like being a great team member, taking ownership, demanding excellence, thriving in fast-paced environments, and quick learning.

What is the company culture like at Vendelux?

The culture values great team members who contribute to the culture and business, take ownership, demand excellence, and thrive in a fast-paced environment.

What makes a strong candidate for this Customer Success Manager role?

The ideal candidate has been in a CSM role at a high-growth tech company, with 4-10 years of experience specifically at B2B growth stage startups, and is passionate about building the function while owning the full client lifecycle.

Vendelux

B2B platform for event marketing insights

About Vendelux

Vendelux provides a platform that helps businesses improve their in-person marketing efforts at B2B events. The platform offers access to a large database containing detailed information on over 160,000 B2B events and 10 million profiles of attendees and companies. Users can easily research and identify valuable events to attend or sponsor, which saves time compared to traditional search methods. Vendelux operates on a subscription model, allowing clients to continuously access updated event and attendee data. This helps companies demonstrate the value of events to decision-makers and optimize their marketing strategies. Vendelux stands out from competitors by offering a comprehensive and user-friendly database that connects sales and marketing teams, enabling them to coordinate effectively and achieve better results from their event marketing efforts.

New York City, New YorkHeadquarters

2021Year Founded

$17.5MTotal Funding

SERIES_ACompany Stage

Data & Analytics, ConsultingIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Paid Vacation

Risks

Emerging competitors in AI event intelligence could erode Vendelux's market share.

Reliance on in-person events is risky if virtual events gain popularity again.

Regulatory changes in data protection could pose operational challenges for Vendelux.

Differentiation

Vendelux offers AI-powered event intelligence, a first in the B2B marketing sector.

The platform provides insights into over 160,000 events and 10 million attendee profiles.

Vendelux integrates with CRM systems like Salesforce and HubSpot for enhanced ROI tracking.

Upsides

Vendelux raised $14 million in Series A funding, boosting its growth potential.

The resurgence of in-person events increases demand for Vendelux's data-driven insights.

AI-driven personalization enhances Vendelux's ability to offer tailored event recommendations.

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