Customer Success Manager at Workstream

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurants, HR TechnologyIndustries

Requirements

4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
Deep familiarity with payroll processing, labor law compliance, or benefits administration
Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
A proactive mindset with strong project management and organizational skills
Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

Responsibilities

Build strong relationships with key stakeholders at mid-market accounts
Onboard new customers and ensure a smooth implementation of payroll and workforce tools
Serve as a product expert—helping customers with best practices in hiring and payroll
Renew book of business and in cases of expansion, partner with the Growth AE
Proactively monitor account health and identify opportunities for upsell, training, or risk mitigation
Partner with Implementations, Sales, Professional Services, Product and Support to deliver best-in-class customer experience
Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementImplementationPayroll ProcessingHRISSaaSOnboardingRenewalsUpsellLabor Law ComplianceCustomer Metrics

Questions & Answers

Common questions about this position

What is the salary range for this Customer Success Manager role?

The base salary range is between $100,000 - $120,000 OTE in San Francisco, CA.

Is this position remote or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 4+ years in Customer Success, Account Management, or Implementation ideally at a payroll, HRIS, or SaaS company, deep familiarity with payroll processing, labor law compliance, or benefits administration, excellent communication and problem-solving skills, a proactive mindset with strong project management, and experience with CRM tools like Salesforce.

What does the company culture look like at Workstream?

Workstream is a mission-driven and value-based company dedicated to empowering deskless workers and local businesses, offering an early employee opportunity at a Series B hyper-growth startup with in-office amenities and a stocked kitchen.

What benefits are offered for this position?

Benefits include competitive salary and equity, comprehensive health coverage (medical, dental, vision with 95% premiums paid for employees and 85% for dependents), 401K plan, pre-tax commuter benefits, learning/development stipend, and unlimited PTO.

Workstream

HR platform for hiring and onboarding

About Workstream

Workstream.us is a platform that helps businesses streamline their hiring and onboarding processes, particularly for hourly workers. It offers tools for applicant tracking, digital onboarding, payroll management, and employee engagement, all designed to attract and engage job candidates effectively. The platform uses artificial intelligence to automate HR tasks, allowing businesses to focus more on their employees. Workstream differentiates itself by providing a comprehensive suite of HR solutions tailored for hourly worker employment, with a subscription-based revenue model.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$114.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees