Customer Success Manager at Workstream

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurants, HR TechnologyIndustries

Requirements

4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
Deep familiarity with payroll processing, labor law compliance, or benefits administration
Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
A proactive mindset with strong project management and organizational skills
Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

Responsibilities

Build strong relationships with key stakeholders at mid-market accounts
Onboard new customers and ensure a smooth implementation of payroll and workforce tools
Serve as a product expert—helping customers with best practices in hiring and payroll
Renew book of business and in cases of expansion, partner with the Growth AE
Proactively monitor account health and identify opportunities for upsell, training, or risk mitigation
Partner with Implementations, Sales, Professional Services, Product and Support to deliver best-in-class customer experience
Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Skills

Customer Success

Account Management

Implementation

Payroll Processing

HRIS

SaaS

Onboarding

Renewals

Upsell

Labor Law Compliance

Customer Metrics

Workstream

HR platform for hiring and onboarding

About Workstream

Workstream.us is a platform that helps businesses streamline their hiring and onboarding processes, particularly for hourly workers. It offers tools for applicant tracking, digital onboarding, payroll management, and employee engagement, all designed to attract and engage job candidates effectively. The platform uses artificial intelligence to automate HR tasks, allowing businesses to focus more on their employees. Workstream differentiates itself by providing a comprehensive suite of HR solutions tailored for hourly worker employment, with a subscription-based revenue model.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$114.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Medical, dental, & vision

Paid counseling sessions

Competitive market compensation

Generous stock

Flexible PTO

Paid parental leave

Professional development

Risks

Emerging HR tech startups may erode Workstream's market share.

AI-driven solutions face potential biases, leading to legal and reputational risks.

Economic downturns in the restaurant industry could impact Workstream's revenue.

Differentiation

Workstream offers a comprehensive HR platform tailored for the hourly workforce.

The platform integrates AI to automate and streamline HR tasks efficiently.

Workstream's multilingual AI chatbot enhances communication for diverse workforces.

Upsides

Growing demand for AI-driven HR solutions boosts Workstream's market potential.

Mobile-first HR solutions are increasingly popular among deskless and hourly workers.

Subscription-based model provides steady revenue and upselling opportunities.

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