Customer Success Specialist
Propelus$60,000 - $70,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, BiotechnologyIndustries
Requirements
Candidates should possess impeccable written and oral communication skills, superb relationship-building abilities, and be highly analytical, leveraging data in all decision-making. A results-oriented mindset and at least 1-2 years of experience in Account Management, Customer Success, or a similar role are required. Experience in a SaaS company and in writing sales proposals or responding to RFPs are considered a plus.
Responsibilities
The Customer Success Manager will build meaningful relationships with mid-market customers, partner with the Customer Enablement Manager for seamless transitions, and develop plans to achieve long-term customer goals. They will create strategies to increase customer adoption and advocacy, collaborate with Account Management to drive growth and reduce churn, and manage key metrics related to adoption, retention, growth, and advocacy. The role also involves measuring and acting on adoption data, championing customer insights to Product Teams, sharing customer success stories, and ensuring alignment with Support & Services Teams for a cohesive customer experience.
Skills
Customer Relationship Management
Customer Success
Account Management
Customer Adoption
Customer Retention
Data Analysis
Communication
Collaboration
Problem-Solving
Loopio
RFP response software for enterprises
About Loopio
Loopio specializes in simplifying the process of responding to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and Security Questionnaires. Its main product is RFP response software that helps businesses manage and automate the intricate task of creating high-quality responses. The software features a smart content management system that organizes a company's knowledge base, making it easy for teams to collaborate, assign tasks, and review projects efficiently. Loopio operates on a subscription-based model, allowing clients to access its software and tools for a recurring fee. This model helps clients save time and improve the quality of their responses, enabling them to win more business. Loopio stands out from competitors by focusing on enhancing collaboration and efficiency for medium to large enterprises across various industries, including technology, healthcare, and finance.
Toronto, CanadaHeadquarters
2014Year Founded
$203MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
201-500Employees
Benefits
Remote Work Options
Hybrid Work Options
Phone/Internet Stipend
Professional Development Budget
Risks
Increased competition from established players like SAP threatens Loopio's market share.
Potential over-reliance on CRM integrations poses risks if policies change.
Recent layoffs may indicate internal financial or strategic challenges.
Differentiation
Loopio integrates seamlessly with CRM systems like Salesforce and HubSpot.
The Response Management Loop Framework offers a holistic approach to proposal management.
Loopio's smart content management system centralizes and organizes knowledge efficiently.
Upsides
Growing demand for AI-driven content management boosts Loopio's market potential.
Integration with CRM systems streamlines sales and proposal workflows.
Expansion into new markets enhances Loopio's global presence and capabilities.
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