Customer Success Manager

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates should possess impeccable written and oral communication skills, superb relationship-building abilities, and be highly analytical, leveraging data in all decision-making. A results-oriented mindset and at least 1-2 years of experience in Account Management, Customer Success, or a similar role are required. Experience in a SaaS company and in writing sales proposals or responding to RFPs are considered a plus.

Responsibilities

The Customer Success Manager will build meaningful relationships with mid-market customers, partner with the Customer Enablement Manager for seamless transitions, and develop plans to achieve long-term customer goals. They will create strategies to increase customer adoption and advocacy, collaborate with Account Management to drive growth and reduce churn, and manage key metrics related to adoption, retention, growth, and advocacy. The role also involves measuring and acting on adoption data, championing customer insights to Product Teams, sharing customer success stories, and ensuring alignment with Support & Services Teams for a cohesive customer experience.

Skills

Customer Relationship Management

Customer Success

Account Management

Customer Adoption

Customer Retention

Data Analysis

Communication

Collaboration

Problem-Solving

Loopio

RFP response software for enterprises

About Loopio

Loopio specializes in simplifying the process of responding to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and Security Questionnaires. Its main product is RFP response software that helps businesses manage and automate the intricate task of creating high-quality responses. The software features a smart content management system that organizes a company's knowledge base, making it easy for teams to collaborate, assign tasks, and review projects efficiently. Loopio operates on a subscription-based model, allowing clients to access its software and tools for a recurring fee. This model helps clients save time and improve the quality of their responses, enabling them to win more business. Loopio stands out from competitors by focusing on enhancing collaboration and efficiency for medium to large enterprises across various industries, including technology, healthcare, and finance.

Toronto, CanadaHeadquarters

2014Year Founded

$203MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

201-500Employees