Client Success Manager, Healthcare Claims or Claims Scrubber (Remote) at Expedia

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Insurance, Financial ServicesIndustries

Requirements

5+ years' experience in healthcare IT and revenue cycle management
3+ years' hands-on experience with Experian Health's Contract Manager and Claim Scrubber solutions
1+ year expertise with AI from a Claims perspective (pre and post adjudication)
Background in change management and strategic client engagement
Proficiency with Salesforce or similar CRM tools
Willingness to travel up to 20–25% to client sites
Bachelor's degree

Responsibilities

Serve as a strategic partner to clients, driving adoption, ROI, and long-term success for Claims and Contract Manager suite products
Manage a portfolio of clients focused on Payer Contracts, Claims, and Claim Scrubber products
Guide clients through optimization and strategic use to maximize value
Act as a trusted advisor, aligning technology with client goals to improve operational efficiency and financial performance
Acclimate quickly to client implementations to facilitate updates, enhancements, and issue resolution
Partner strategically with Customer Support, Optimization, Product, Development teams, and other support teams for ticket resolution and enhancement requests
Evaluate client use of Claims and Contract Manager product suite including Claim Scrubber; recommend best practices and configuration improvements
Lead Quarterly Business Reviews (QBRs) with Relationship Managers, showcasing ROI, adoption metrics, and strategic opportunities
Maintain understanding of client Statements of Work (SOW) and guide clients through post-go-live optimization
Be the product expert for Contract Manager product suite including Claims Scrubber and Claims, driving adoption and measurable outcomes

Skills

Key technologies and capabilities for this role

Client Success ManagementHealthcare ClaimsClaims ScrubberPayer ContractsContract ManagementClient Relationship ManagementProduct AdoptionROI OptimizationIssue ResolutionCross-functional CollaborationStrategic Account Management

Questions & Answers

Common questions about this position

What is the compensation like for this Client Success Manager role?

The position offers a great compensation package and bonus plan.

Is this Client Success Manager position remote?

Yes, this is a fully remote position.

What experience and skills are required for this role?

Candidates need 5+ years in healthcare IT and revenue cycle management, 3+ years hands-on with Experian Health's Contract Manager and Claim Scrubber solutions, 1+ year expertise with AI from a Claims perspective, background in change management and strategic client engagement, proficiency with Salesforce or similar CRM tools, and a Bachelor's degree.

What benefits are offered for this position?

Core benefits include medical, dental, vision, and matching.

What makes a strong candidate for this Client Success Manager role?

Strong candidates will have direct hands-on experience with Experian Health's Contract Manager and Claim Scrubber solutions, expertise in AI for claims adjudication, and a proven background in healthcare revenue cycle management and client engagement.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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