Customer Success Engineer - Remote in the US

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $110K - $160K

Rescale is a leader in enterprise big compute and is one of the fastest growing tech companies in Silicon Valley. We specialize in cloud HPC and serve customers ranging from startups to global automotive manufacturers. We are looking for a Customer Success Engineer to be the trusted technical advisor for our North American customers, building meaningful relationships and delivering exceptional cloud HPC experiences. You’ll be instrumental in helping customers migrate workloads to the cloud and drive their digital transformation strategies.

Requirements

• At least 2 years of software, hardware, or cloud experience in a customer-facing role.
• B.S. in engineering, computer science, math, physics, or equivalent.
• Customer obsession and a focus on empathy.
• Ability to solve complex problems and find optimal solutions.

Responsibilities

• Become a trusted technical advisor and own the technical relationship with customers.
• Lead technical activities, including deployment, lunch and learns, and user training/support.
• Collaborate with Rescale Solutions Architect to plan and execute successful deployments.
• Independently analyze customer technical needs, requirements, infrastructure, and workflows.
• Onboard new customer workflows and grow the Rescale footprint.
• Gain deep knowledge of customer workflows and HPC environments.
• Work with customers to define and execute their digital transformation strategy, migrating workloads from on-premise to the cloud.
• Articulate and present Rescale solutions at conferences, user groups, webinars, etc.
• Collaborate with Product Management and provide feedback to continuously improve the ScaleX platform.

Key Qualifications

• Customer obsession and empathy.
• Desire to solve difficult problems and find the best solutions.

Preferred Qualifications

• 3+ years of enterprise cloud, hardware, or software technical experience.
• General knowledge in at least one of the high performance computing (HPC) disciplines (e.g., CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir Simulation, Media Rendering, Machine Learning, Financial).
• Experience with enterprise customers in industries such as aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, and the federal sector.
• Experience with HPC simulation software (e.g., ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD).

Application Instructions

• Application instructions are not provided in the job description.