Forward Deployment Engineer

About Flock Safety

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Salary: $90K - $130K Location Type: Remote Employment Type: FullTime

The Opportunity

As a Forward Deployed Engineer at Flock Safety, you will be at the forefront of delivering cutting-edge solutions to our clients' most challenging problems. You will collaborate directly with customers to understand their needs, design and implement technical solutions, and ensure the successful deployment and integration of our products. This role combines software engineering, systems integration, and client engagement, requiring a unique blend of technical prowess and interpersonal skills.

What You’ll Do

• On-site troubleshooting and resolution of integration bottlenecks.
• Light scripting (SQL queries, data transforms).
• Research and adapt to new systems (approx. 20% of time).
• Serve as technical liaison with customers, instilling confidence and managing multi-stakeholder environments.
• Collaborate with engineering, integration managers, and implementation teams, including product managers and other engineers, to enhance product features based on client feedback.
• Engage with clients to identify and understand their complex technical challenges.
• Design, develop, and deploy scalable software solutions tailored to client needs.
• Integrate and optimize our products within diverse client environments, ensuring seamless operation.
• Provide technical support and troubleshooting during and after deployment, ensuring client satisfaction.
• Contribute to the development of internal tools and processes to improve deployment efficiency and effectiveness.

About You

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Proficiency in programming languages such as Python, Java, C++, or JavaScript.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
• Strong problem-solving skills and the ability to think critically and analytically.
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Open to 25-50% travel to client sites as needed.

Preferred Qualifications

• Experience in data analysis, machine learning, or big data technologies.
• Familiarity with DevOps practices and tools.
• Prior experience in a client-facing or consulting role.
• Security clearance or the ability to obtain one, if required for specific clients.

Feeling uneasy that you haven’t ticked every box? That’s okay;