Customer Success Engineer, Public Sector

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $110K - $160K

Rescale is a leader in enterprise big compute and one of the fastest-growing tech companies in Silicon Valley. We are looking for a Customer Success Engineer, Public Sector to join our team in the US! As a Customer Success Engineer, you are responsible for leading and owning technical engagements with our Public Sector customers. You will be the trusted technical advisor of named Rescale customers, working closely with them to deliver the best cloud HPC experience. You enjoy building meaningful relationships and are willing to go above and beyond for the customers.

Responsibilities

• Leading and owning technical engagements with Public Sector customers.
• Serving as the trusted technical advisor for named Rescale customers.
• Collaborating with Rescale Solutions Architect to plan and execute successful deployments.
• Analyzing customer technical needs, requirements, and infrastructure.
• Onboarding new customer workflows and growing the Rescale footprint.
• Gaining deep knowledge of customer workflows and HPC environments.
• Working with customers to define and execute their digital transformation strategy, migrating workloads to the cloud.
• Articulating and presenting Rescale solutions at conferences, user groups, and webinars.
• Collaborating with Product Management and providing feedback to continuously improve the ScaleX platform.

Requirements

• Experience working on complex technical challenges within the defense or public sector.
• Customer obsession – prioritizing empathy when solving customer solutions.
• Enjoy solving difficult problems and striving to find the best solutions.
• At least 2 years of software, hardware, or cloud experience in a customer-facing role.
• B.S. in engineering, computer science, math, or physics (or equivalent).
• Candidate must be a U.S. Person.

Preferred Qualifications

• 3 years of enterprise cloud, hardware, or software technical experience.
• General knowledge in at least one of the high performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial etc).
• Experience with enterprise customers in one or more of the industry verticals we serve including aerospace, automotive, life sciences, oil & gas, and semiconductor.