Customer Success Engineer III at OpenGov

Dallas, Texas, United States

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$90,000 – $105,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, Government TechnologyIndustries

Requirements

Bachelor’s degree in a related field required, master’s degree preferred
A minimum of 5 years experience with implementing, supporting, managing, tracking and reporting on SaaS software required
Certified Public Accountant (CPA) or Texas CPA license is preferred
Demonstrates advanced technical aptitude with the ability to analyze complex systems, devise solutions, and clearly articulate technical concepts to diverse audiences, including senior internal and external stakeholders
Excellent interpersonal, human relations, written, verbal and listening communication skills with the ability to enhance relationships

Responsibilities

Develops and maintains technical expertise in multiple OpenGov product suites
Establishes an understanding of product best practices as defined by OpenGov
Independently leads complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption. Work is reviewed at critical junctures to ensure alignment with organizational goals
Prepares and provides professional demonstrations of assigned product suites to customers
Analyzes complex, diverse problems requiring evaluation of identifiable factors and limited precedent to develop innovative solutions and recommend strategic variations in approach
Clearly documents and communicates customer technical objectives, timelines, recommendations, and outcomes
Effectively prioritizes and escalates customer issues as required
Contributes to internal and external knowledge bases to support our customers more effectively and efficiently
Attends and participates in OpenGov conferences, off-site meetings, user groups and webinars as assigned
Attends and participates in industry conferences and meetings as assigned
Leads and participates in OpenGov special projects and initiatives as assigned

Skills

Key technologies and capabilities for this role

ERPAICustomer SuccessTechnical ArchitectureRoot Cause AnalysisAsset ManagementProcurementBudgetingSaaSPublic Sector Software

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Engineer III position?

The salary range is $90K - $105K.

Is this role remote or onsite?

The position is onsite.

What key skills are required for this role?

The role requires deep technical expertise in product architecture and capabilities, sophisticated analytical and problem-solving skills, and proficiency in leading complex customer engagements with discovery, technical assessments, and tailored strategies.

What does the company culture or mission emphasize?

OpenGov focuses on powering more effective and accountable government through AI and ERP solutions for local and state governments, with a vision of high-performance government for every community.

What makes a strong candidate for this Customer Success Engineer role?

Strong candidates have deep technical expertise in multiple OpenGov product suites, experience independently leading complex customer engagements, and the ability to analyze problems and develop innovative solutions to drive adoption and growth.

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Redwood City, CaliforniaHeadquarters

2012Year Founded

$221.8MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Government & Public SectorIndustries

501-1,000Employees