Customer Success Engineer - FSI at Quantum Metric

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Insurance, Retail, TelecomIndustries

Requirements

Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
Must exhibit proficiency in JavaScript development
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Familiarity with the page load lifecycle & techniques for performance optimization
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
Excellent verbal and written communication skills with exemplary presentation skills
Socially capable
Strong background in the FSI verticals, either through direct experience or through having worked with a large organization of a similar size
In-depth understanding of the marketing technology, customer feedback, and digital analytics tools that are relevant to enterprise FSI customers

Responsibilities

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms
Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth
Understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals

Skills

Key technologies and capabilities for this role

Customer SuccessImplementationOnboardingAdoptionSaaSTechnical SupportRequirements Analysis

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time remote position as Quantum Metric is a remote-first company.

What is the company's culture like?

Quantum Metric prioritizes happy people with a diverse and inclusive culture, offering coaching, training programs, regular company-wide events, seasonal challenges, local outings, and Employee Resource Groups for various backgrounds and experiences.

What skills are required for this Customer Success Engineer role?

Candidates need a strong background in FSI verticals, in-depth understanding of marketing technology, customer feedback, and digital analytics tools for enterprise FSI customers, experience developing or managing digital solutions, ability to develop custom JavaScript functions, and configure alerts, dashboards, and reports.

What does the team focus on?

The team focuses on Financial Services and Insurance (FSI) verticals, but may also service retail and telecom.

What makes a strong candidate for this role?

Quantum Metric values unique perspectives, all types of experience and education, and the ability to uphold values of passion, persistence, and integrity; they don't expect candidates to meet every qualification.

Quantum Metric

Continuous product design and customer insights platform

About Quantum Metric

Quantum Metric focuses on Continuous Product Design, which helps organizations understand and prioritize the needs of their customers. The platform gathers insights from a significant portion of internet users, allowing businesses in sectors like retail, travel, financial services, and telecommunications to make informed decisions. By promoting a customer-centric approach, Quantum Metric enables teams to quickly align on what customers want and discover valuable opportunities for improvement. Unlike many competitors, Quantum Metric emphasizes real-time insights and collaboration between business and technology teams. The company's goal is to enhance customer experiences and drive value for its clients through a subscription-based model.

Colorado Springs, ColoradoHeadquarters

2015Year Founded

$221.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Customer Success Engineer - FSI at Quantum Metric

Requirements

Responsibilities

Skills

Questions & Answers

Quantum Metric

About Quantum Metric

Benefits

Flexible work environment

PTO plan

Health insurance

WFH + Internet Stipend

Growth opportunities

Equity + 401(k) matching

Risks

Market saturation from AI-driven analytics platforms could reduce differentiation.

Flexible payment options may shift focus from Quantum Metric's core services.

Competitive pressure from Alibaba and E-Mart partnership may impact retail clients.

Differentiation

Quantum Metric is a pioneer in Continuous Product Design, focusing on customer needs.

Felix AI offers real-time session summarization, enhancing digital customer experience.

Quantum Metric captures insights from 29% of the world's internet users.

Upsides

Increased focus on AI-driven analytics tools enhances customer experience.

Quantum Metric's new product suite improves digital decision-making.

Growing online shopping trends boost demand for digital platforms.

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