Customer Success - DACH

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, BiotechnologyIndustries

Requirements

The ideal candidate will have 5-7 years of experience in Customer Success within a fast-paced SaaS organization. They must have experience demonstrating and unlocking value for customers with technical, mission-critical products like conversational AI, and possess commercial experience to own renewals and expansions, driving towards best-in-class Net Revenue Retention (NRR) results. A strong builder mindset, relentless focus on customer excellence, and scalable product solutions are essential. Exceptional communication skills for establishing and nurturing relationships across all organizational levels, including complex stakeholder environments, are required. The candidate must also be a strong analytical thinker with creative problem-solving skills and be fluent in both German and English.

Responsibilities

This role involves partnering with the Customer Success team to develop a scalable CS playbook and framework for the DACH region. The Customer Success Manager will build, maintain, and own strong relationships with 40-50 enterprise clients in the DACH region. Key responsibilities include playing a key role in onboarding new clients, driving long-term adoption of multiple products, and monitoring customer usage and adoption to identify areas for improvement or revenue expansion. The role also entails owning account expansion and renewal, driving NRR, and contributing to Customer Success OKR goals.

Skills

Customer Success

DACH

Audio AI

Conversational AI

AI models

Communication

Problem-Solving

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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