Job Description

Employment Type: Full-Time Location Type: Remote (EMEA) Salary: Not Specified

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. The leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from leading names in tech.

ElevenLabs is only 2 years old and scaling rapidly. We are looking for individuals who want to work hard and have an incredible impact.

How We Work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: Focus is on the impact you have; no task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results across the entire company.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize talent, not location.

What We Offer

• Learning & Development: Annual discretionary stipend towards professional development.
• Social Travel: Annual discretionary stipend to meet up with colleagues each year.
• Annual Company Offsite: The entire company comes together at a new location every year.
• Co-working: Monthly co-working stipend for those not located near main hubs.
• Innovative Culture: Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.

About the Role

Be part of an early Customer Success team with endless opportunities for impact. You will partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the DACH region.

Responsibilities

• Build, maintain, and own strong relationships with a book of 40-50 enterprise clients in the DACH region.
• Play a key role in onboarding new clients and driving long-term adoption of multiple products.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own expansion and renewal of accounts within your book of business – this is a commercial role.
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

Requirements

• 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization.
• Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI).
• Commercial experience – you will own renewals and expansion for your book of business, driving towards best-in-class NRR results.
• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
• Must be fluent in German and English.

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