Customer Success Associate

Colombia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Aerospace, Data & Analytics, Cloud ComputingIndustries

Requirements

Candidates should have 0-1 year of relevant work experience and be currently enrolled full-time at a university. They must possess strong attention to detail, organizational skills, and the ability to manage multiple tasks across different time zones and stakeholders. Proficiency in English is required, and experience with Salesforce, Excel, ArcGIS, QGIS, or Google Earth Engine is a plus.

Responsibilities

The Customer Success Associate will support customers by provisioning and updating user access, coordinating with internal and external stakeholders for timely delivery of credentials and onboarding materials, and generating custom usage reports for high-value accounts. They will also set up and manage partner access for strategic collaborations, act as a point of contact for partner onboarding questions, and coordinate internal alignment for bid requests. Additionally, they will support Customer Success and Sales teams with general administrative and operational tasks.

Skills

Customer Onboarding

Access Provisioning

Usage Reporting

Cross-functional Collaboration

Process Improvement

Communication Skills

Organization

Detail-oriented

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees