Planet

Customer Success Associate

Colombia

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Aerospace, Data & Analytics, Cloud ComputingIndustries

About Planet

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role

Planet is looking for a proactive and detail-oriented individual to temporarily join our Customer Success team. In this role, you’ll support a wide range of customers by ensuring smooth onboarding, access provisioning, and usage reporting. You’ll work cross-functionally with Sales, Product, and Finance to deliver a seamless experience for key customer programs and strategic partnerships. The ideal candidate is a highly organized and detail-oriented professional who thrives in a fast-paced, mission-driven environment. They’re curious, proactive, and eager to support customers with operational excellence. They bring great communication skills, a knack for process improvement, and a desire to support impactful programs. This is a full-time, temporary position expected to last 12 months. This is a remote position based in Bogota, Colombia.

Impact You'll Own

  • Provision, update, and support user access for key customer programs.
  • Coordinate with internal stakeholders and external partners to ensure timely delivery of access credentials and platform onboarding materials
  • Generate custom usage reports for high-value accounts and others with specific reporting requirements
  • Maintain accurate documentation of reporting timelines, metrics, and delivery processes
  • Set up and manage partner access for strategic collaborations
  • Act as a point of contact for partner onboarding questions and technical setup
  • Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
  • Support Customer Success and Sales teams with administrative and operational tasks more generally

What You Bring

  • 0-1 year of relevant work experience.
  • Current full-time enrollment at a university.
  • Attention to detail and organizational skills; ability to manage multiple tasks across time zones and stakeholders
  • Comfort with data and reporting tools
  • Clear communication and a proactive approach to solving problems
  • Must be proficient in English, the language of the company

What Makes You Stand Out

  • Experience working with Salesforce, Excel, or customer success platforms
  • Experience with platforms like ArcGIS, QGIS, or Google Earth Engine.

Application Deadline

October 22, 2025 by 11:59 PM PDT

Benefits While Working at Planet

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off in addition to holidays and company-wide days off
  • 16 Weeks of Paid Parental Leave
  • Wellness Program and Employee Assistance Program (EAP)
  • Home Office Reimbursement
  • Monthly Phone and Internet Reimbursement
  • Tuition Reimbursement and access to LinkedIn Learning

Skills

Customer Onboarding
Access Provisioning
Usage Reporting
Cross-functional Collaboration
Process Improvement
Communication Skills
Organization
Detail-oriented

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters
2010Year Founded
$617.1MTotal Funding
IPOCompany Stage
Data & Analytics, AerospaceIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Sabbatical Leave
Remote Work Options
Wellness Program
Mental Health Support
Home Office Stipend
Phone/Internet Stipend
Tuition Reimbursement
Equity
Commuter Benefits
Volunteering Paid Time Off
Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.
Recent layoffs may impact operational efficiency and innovation.
Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.
Their subscription model ensures continuous revenue from diverse sectors.
Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.
Partnerships with platforms like UP42 enhance data offerings and capabilities.
Smart city management using satellite data offers new revenue streams.

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