Customer Success Associate

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, UtilitiesIndustries

Requirements

Candidates must have at least 3 years of experience in customer-facing roles and strong Salesforce experience. A relevant Bachelor's degree is preferred. Excellent communication, presentation, and cross-functional collaboration skills are essential, along with the ability to shift priorities quickly. A process-minded approach, attention to detail, intellectual curiosity, bias toward action, and a love for customers are highly valued. Familiarity with energy markets is a plus.

Responsibilities

The Customer Success Associate will manage the entire customer onboarding process from start to finish, ensuring customers can perform successfully and earn money. They will act as the primary point of contact, partnering with Sales, Operations, and Energy Markets teams to deliver an excellent customer experience. Responsibilities include scheduling and leading meetings, communicating onboarding status, providing ongoing account support, reducing customer time-to-market, eliminating internal seams for efficient workflows, maintaining and growing customer relationships, and supporting the sales team with account-related inquiries.

Skills

Customer Onboarding

Account Management

Client Relationship Management

Communication

Problem-Solving

Business Meetings

Sales Support

Voltus

Manages virtual power plants and demand response

About Voltus

Voltus operates in the energy sector by managing virtual power plants and distributed energy resources (DERs). The company helps clients, including businesses and homeowners, reduce their energy use during peak demand times, which is known as demand response. This process not only helps prevent blackouts but also allows clients to earn money and save on energy costs through various payment mechanisms. Voltus has a strong track record, managing 5.8 gigawatts of DERs and executing over 7,500 dispatches to maintain grid stability. With 60 different programs available, clients can optimize their energy usage and financial returns. Voltus stands out from competitors by focusing on demand response and providing tangible financial benefits to its clients. The goal of Voltus is to contribute to a more sustainable and reliable energy future.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$161.6MTotal Funding

SPAC_PRIVATE_PLACEMENTCompany Stage

Energy, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Risks

Increased competition from other virtual power plant operators like CPower.

AI integration may face data privacy and security challenges, leading to scrutiny.

Partnerships may expose Voltus to risks from partners' financial stability and reliability.

Differentiation

Voltus operates 5.8 GW of distributed energy resources, showcasing significant market presence.

The company offers 60 programs optimizing energy usage and financial returns for clients.

Voltus's AI Adjuster maximizes demand response revenue through real-time load flexibility predictions.

Upsides

Partnerships with Sparkion enhance energy storage benefits for EV charging.

Expansion into residential markets increases demand response services in new territories.

Strategic advisory from Neil Chatterjee strengthens regulatory navigation and market opportunities.

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