Customer Success Associate

Position Overview

Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment.

The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout the customer’s journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales, Operations, and Energy Markets teams to deliver the best possible experience to our customers. You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.

Key Objectives

As a Customer Success Associate, you will have four primary objectives:

• Reduce the time it takes a customer to enter the market and ensure they are prepared to perform and earn money.
• Eliminate internal seams so other Voltans can work efficiently.
• Maintain and grow customer relationships beyond onboarding.
• Provide Sales team with ongoing account support.

About the Role

This role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’s bottom line. If you are maniacally self-initiated, process oriented, organized, awesome at growing customer relationships, focused on delivering an excellent customer experience, intelligent and a team player who finds satisfaction in getting things done, you are a great fit!

Requirements

• Process-minded with a love for developing new, more efficient ways to do things.
• Attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency.
• Organized with the ability to collect and maintain comprehensive and accurate records.
• Passion for customers and a desire to work with them daily.
• Excellent "bedside manner," with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction.
• Fulfillment in helping others succeed.
• Strong empathy for customers AND passion for revenue and growth.
• Excellent communication and presentation skills.
• Ability to shift priorities quickly when necessary.
• Strong at cross-functional collaboration.
• Strong Salesforce experience and a love for using technology to drive efficiency, scalability, and value for everyone.
• Understanding or interest in the role of demand-side resources in energy markets.
• Desire to work with the best team in the energy industry.
• 3+ years of experience in customer-facing role(s).
• Relevant Bachelor’s degree (preferred).
• Excited to work remotely.

Compensation & Benefits

• Salary: $70,000 - $74,000 annually, commensurate with experience.
• Bonus: 10% bonus paid semi-annually.
• Equity: Stock options available.
• Benefits: Unlimited leave for full-time employees, parental leave, and a comprehensive benefits package to promote health, wellness, and financial security.

Employment Type

• Remote

Company Information

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a...