Business Operations Generalist
Numerade120,000 - 150,000 USD/year
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Food-Service, SaaS, FintechIndustries
Requirements
Candidates should possess 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry. Strong problem-solving skills, including the ability to diagnose and resolve technical issues, are required.
Responsibilities
The Customer Operations Generalist will ensure accurate and efficient merchant configurations, integrations, and issue resolution, supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience. They will also set up and configure merchant programs, configure new merchant locations, facilitate initial credit card onboarding, configure and maintain integrations, investigate issues for all merchants, identify opportunities for process improvement, and document best practices for internal and external use.
Skills
Merchant configuration
Integration setup
Troubleshooting
Operational support
Process documentation
Thanx
Customer engagement and loyalty solutions provider
About Thanx
Thanx offers customer engagement and loyalty solutions for restaurants and retailers through its CRM platform. The platform collects data from customer interactions, allowing businesses to create detailed profiles and run personalized marketing campaigns easily. Thanx stands out by providing unique rewards and experiences tailored to individual customers, enhancing their overall experience. The goal of Thanx is to help businesses build long-term relationships with their customers to increase retention and revenue.
Key Metrics
San Francisco, CaliforniaHeadquarters
2011Year Founded
$22.5MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees