Customer Operations Generalist

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified
• About Thanx: Thanx is a leading loyalty and guest engagement platform for restaurants. They help restaurant brands grow customer lifetime value with lifecycle marketing automations and innovative customer loyalty tools. Thanx was named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service. Thanx has received investment from prominent venture and growth equity luminaries, including M33 Growth, Ribbit Capital, and Sequoia Capital.

Who You Are

You will ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience.

Responsibilities

• Merchant Program Configuration: Set up and configure merchant programs to align with their business needs within the Thanx platform.
• New Location Configuration: Configure new merchant locations, ensuring seamless onboarding and system integration.
• Initial Credit Card Onboarding for New Merchants: Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance.
• Integration Configuration for New and Existing Merchants: Configure and maintain integrations with POS systems and other third-party platforms.
• Investigating Issues for All Merchants: Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed.
• Process Improvement & Documentation: Identify opportunities to enhance operational efficiency and document best practices for internal and external use.

Requirements

• 1-3 years of experience in operations, technical support, or a similar role.
• Experience in SaaS, fintech, or the restaurant/retail industry is preferred.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues.
• Ability to work in a remote environment.

Application Instructions

• Not specified in the provided text.