Customer Operations Generalist

Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food-Service, SaaS, FintechIndustries

Requirements

Candidates should possess 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry. Strong problem-solving skills, including the ability to diagnose and resolve technical issues, are required.

Responsibilities

The Customer Operations Generalist will ensure accurate and efficient merchant configurations, integrations, and issue resolution, supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience. They will also set up and configure merchant programs, configure new merchant locations, facilitate initial credit card onboarding, configure and maintain integrations, investigate issues for all merchants, identify opportunities for process improvement, and document best practices for internal and external use.

Skills

Merchant configuration

Integration setup

Troubleshooting

Operational support

Process documentation

Thanx

Customer engagement and loyalty solutions provider

About Thanx

Thanx offers customer engagement and loyalty solutions for restaurants and retailers through its CRM platform. The platform collects data from customer interactions, allowing businesses to create detailed profiles and run personalized marketing campaigns easily. Thanx stands out by providing unique rewards and experiences tailored to individual customers, enhancing their overall experience. The goal of Thanx is to help businesses build long-term relationships with their customers to increase retention and revenue.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$22.5MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees