Customer Success and Relationship Management Team at S&P Global

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Post-TradeIndustries

Requirements

Sound understanding of financial markets and market participants
Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services
Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ, etc.)
Proven experience in running presentations for clients
Fluency in English (one or more additional languages is a plus)
Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships
Strong listening, critical thinking, analytical skills, and a high degree of empathy
Active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail
Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities (a plus)
Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions
Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment
Self-motivated and proactive, with initiative to anticipate customer needs

Responsibilities

(Not explicitly listed in the job description; primarily requirements and qualifications provided.)

Skills

Financial Markets

Customer Advocacy

Trade Manager

MarkitWire

TradeServ

Presentations

Data Analytics

Problem Solving

English Fluency

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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