Customer Success Agent - Remote

Employment Type: Full-Time - Remote

Position Overview

Pumpkin is seeking a passionate and experienced Customer Success Agent to drive new business opportunities and expand our customer base through proactive prospecting and strategic sales initiatives. As a CS Agent, you will focus on establishing new business by educating and enrolling prospective customers, following up on leads, and providing a best-in-show customer experience.

Prospective candidates should possess a goal-oriented mindset, concentrating on transforming opportunities into sales while ensuring a high standard of customer satisfaction. The ideal candidate will prioritize the customer, actively listening to their needs and collaborating to achieve optimal sales outcomes. If you have a passion for animals and a desire to educate humans on the importance of uncompromising care for their pets, this role is for you.

About Pumpkin

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most – we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.

How we’re making this happen:

• Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise.
• Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life.
• 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless.
• Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in.

Responsibilities

• Maintain a successful conversion rate as you complete an estimated 20-30 calls per day with a primary focus on closing new business. This will be a mix of inbound and outbound sales calls as well as emails, prioritizing calls to warm leads.
• Provide a best-in-show experience and capitalize on every lead with potential customers, educating them on all aspects of Pumpkin's policy and product offerings in order to consistently complete the sale.
• Analyze customer motivation by gathering information and exploring concerns while handling objections with ease.
• Act as a brand ambassador, establishing and building on positive experiences customers and potential customers have with Pumpkin.
• Actively collaborate with your team to provide the best customer experience.
• Participate in team meetings, elevating ideas around how to close more sales and/or improve the customer experience.

Requirements

• 2 years minimum experience in a sales environment with a proven track record in DTC sales, successful lead generation, and new business development.
• Self-motivated with a results-driven approach.
• Ability to work in a fast-paced startup environment.
• Adaptable and willing to take on new challenges.
• Roll-up-your-sleeves mentality and a proactive approach to problem-solving.
• Willingness to obtain a P&C license at the expense of the Company within 30 days of employment; subject to state requirements.

Bonus Points:

• Active Property & Casualty License.
• Experience in the Insurance or Animal Health industries.

Compensation

The compensation for this position ranges from $16.00-$22.00 (hourly). Compensation may vary outside the listed range, based on a number of factors including but not limited to location, qualifications, performance, skills, and experience. The compensation range listed is just one component of Pumpkin’s total compensation package for employees. Total compensation packages, depending on the position, may also include incentive compensation, discretionary bonuses, and other short or long-term incentives.