Customer Solutions Engineer, Philippines

Position Overview

• Location Type: Remote (Philippines)
• Employment Type: Full-time
• Salary: Not specified

dbt Labs is a company dedicated to helping analysts create and disseminate organizational knowledge through analytics engineering. They've pioneered the practice, built the primary tool in the field, and fostered a strong community. As of February 2025, they’ve achieved significant growth, including $100M ARR, 5,000 customers, and 85% year-over-year growth among Fortune 500 companies. dbt plays a crucial role as the data control plane for enterprise data teams. They are rapidly expanding and seeking passionate individuals to join their global team.

About Us

Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. They've pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and have been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today, there are 50,000 teams using dbt every week, 100,000 dbt Community members, and over 5,100 dbt Cloud customers. As of February 2025, they surpassed $100 million in annual recurring revenue (ARR), scaling from $2M ARR to this milestone in only four years. Simultaneously, they exceeded the 5,000 customer mark, with 85% year-over-year growth in adoption among Fortune 500 companies. This momentum is fueled by dbt’s critical role as the data control plane for enterprise data teams around the world, who rely on the technology to transform data into reliable, actionable business insights.

About the Role

The Customer Solutions Engineering team in the Philippines is seeking a new team member. This team focuses on creative problem-solving, setting clear expectations, and delivering exceptional customer experiences. They support users of dbt Cloud through various channels, including tickets, email, and video, addressing technical issues and continuously expanding their expertise. The role may require working overnight shifts and Philippines holidays.

Responsibilities

• Support customers through diverse channels: tickets, email, and video, managing a range of issues from simple queries to intricate technical dilemmas.
• Build and deepen your technical expertise across all facets of dbt Cloud.
• Take ownership of customer challenges, from initial troubleshooting to resolution.
• Enhance our documentation, ensuring it’s technically accurate and easily understood.
• Proactively seek out professional development opportunities.
• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product.

Requirements

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
• Exceptional written and verbal communication skills.
• A genuine drive for solving problems and helping others.
• A strong technical foundation, especially within a SaaS support environment.