dbt Labs

Customer Solutions Engineer, Philippines

Philippines

Auto‑apply with AI Apply

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data & Analytics, Software/TechnologyIndustries

Requirements

Candidates should possess demonstrated expertise in coding languages such as SQL, APIs, and understanding of network requests, along with exceptional written and verbal communication skills. A strong technical foundation, particularly within a SaaS support environment, is also required.

Responsibilities

The Customer Solutions Engineer will support customers through diverse channels including tickets, email, and video, managing a range of issues from simple queries to intricate technical dilemmas. They will build and deepen their technical expertise across all facets of dbt Cloud, take ownership of customer challenges from initial troubleshooting to resolution, enhance documentation, and proactively seek out professional development opportunities to contribute to the team and users. Additionally, the role involves learning dbt Core and dbt Cloud and building technical expertise broadly across all areas of the product.

Skills

Customer Support

Problem-Solving

Communication

Technical Troubleshooting

dbt Labs

Cloud-based data management platform for analytics

About dbt Labs

GetDBT.com is a cloud-based data management platform that helps companies streamline their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and ensures data quality through testing and governance features. Unlike its competitors, GetDBT.com focuses on scalability and complexity, making it suitable for businesses at various stages of data maturity. The company's goal is to empower organizations to manage their data effectively while providing reliable service through a subscription model.

Key Metrics

Philadelphia, PennsylvaniaHeadquarters

2016Year Founded

$403.1MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Paid Parental Leave

Wellness Program

Home Office Stipend

Risks

Increased competition from Fivetran's integration may lead to customer attrition.

Dbt Mesh's complexity could cause integration challenges for existing users.

New executive appointments may lead to strategic shifts misaligned with customer expectations.

Differentiation

Dbt Labs offers a unique open-source analytics engineering tool for data transformation workflows.

The platform supports SQL-based data modeling, appealing to data analysts and engineers.

Dbt Mesh architecture allows cross-project model referencing, enhancing scalability for complex data needs.

Upsides

Collaboration with Fivetran enhances platform capabilities, attracting more enterprise clients.

Mark Porter's appointment as CTO could drive technological advancements and innovation.

Recent dbt Cloud enhancements improve collaboration, appealing to large teams and enterprises.

Land your dream remote job 3x faster with AI

Try Jobo Free