Customer Solutions Consultant

Employment Type: Full-time Location Type: Remote Salary: [Salary information not provided]

Position Overview

As a Customer Solutions Consultant, you will be the central point of contact between our clients, the Commercial Team, and Operations. You will significantly shape the implementation of individual customer solutions, contribute creative ideas, and ensure our services not only function but also delight. Your goal is to achieve maximum customer satisfaction and build sustainable partnerships.

Responsibilities

• Serve as the primary contact for clients regarding technical questions, escalations, and quality meetings.
• Translate customer requirements into clear, actionable specifications for our internal teams.
• Moderate meetings, present solutions, and manage projects with a focus on quality, efficiency, and customer satisfaction.
• Actively contribute to questioning and improving processes, always with the customer in mind.
• Utilize modern technologies, including AI-powered tools and prompting techniques, to develop data-driven solutions and optimize operational processes.

Requirements

• Completed degree in Business, Engineering, IT, or a comparable field. Enthusiastic career changers with relevant expertise are also welcome.
• Clear, confident, and peer-level communication skills with colleagues and clients, whether in teams or at management level.
• Understanding of technical processes from start to finish, with the ability to explain complex topics comprehensibly.
• Previous experience with Artificial Intelligence or Prompt Engineering is a plus, but not required; training will be provided.
• Fluent written and spoken German and English.
• Proficiency in MS Office (especially Excel & PowerPoint) and an interest in modern digital tools.
• Ability to maintain an overview of multiple tasks, set priorities, and manage time efficiently.
• Quick learner, curious, and eager to familiarize yourself with new tools and processes.
• Structured, solution-oriented approach with a willingness to take responsibility.
• Passion for consumer goods, technology, and innovation.

Why You Fit

You are curious, solution-oriented, and love to drive change? You want to work in a dynamic environment where you can take responsibility and make a real impact? Then we look forward to hearing from you!

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

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Our Commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)