Sales Operations Lead
TimescaleSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$70,000 – $125,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service, Artificial Intelligence, Project ManagementIndustries
Requirements
Candidates should possess general business operations experience, with a preference for those with backgrounds as business analysts or new grads, and demonstrate strong systems thinking skills. The ideal applicant will be highly self-motivated, enjoy fixing problems, and possess a desire to build and improve operational systems.
Responsibilities
As the Customer Operations Lead, you will be responsible for the day-to-day execution of the support team, including managing workload balancing, shift coverage, and on-call rotations. You will also track key performance indicators, identify issues, and drive performance improvements, as well as build and maintain standard operating procedures, macros, and internal tools to enhance consistency and speed. Furthermore, you will contribute to weekly QA and feedback loops with support representatives, analyze performance trends, propose process or tooling fixes, and own the upkeep of the internal knowledge base and training resources. Finally, you will audit workflows regularly to eliminate bottlenecks and reduce manual work, and coordinate with engineering and product teams to resolve issues.
Skills
AI
Project Management
Automation
Data Analysis
Operational Excellence
Productivity Tools
Motion
AI platform for optimizing time management
About Motion
Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.
Mountain View, CaliforniaHeadquarters
2019Year Founded
$61.8MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees