Director of Customer Operations
Qualified.com- Full Time
- Expert & Leadership (9+ years)
Motion is building a system to manage the future of work, where AI and humans collaborate. Our automated project management software, Motion, eliminates reactive project management by predicting task completion, coordinating individuals, and ensuring no steps are missed. We are one of the most operationally excellent companies in the world, with backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users. We are focused on building agents that work with extreme accuracy and unlock an order-of-magnitude boost in productivity. Motion is an intense, fast-paced environment for those who want to work with top talent, learn fast, and redefine how work gets done.
Bishop leads Customer Experience at Motion. With a background in FP&A, Bishop is passionate about shaping how work gets done. He has built the customer support and success functions from scratch and is now focused on scaling, automating, and improving quality. He is looking for someone who wants to build systems, workflows, playbooks, and feedback loops, not just execute.
Motion is hiring a Customer Operations Lead to scale and improve its support engine. This role involves day-to-day execution, including coverage, ticket routing, and team performance management, as well as owning the systems that support operations, such as macros, workflows, QA reviews, onboarding, and training. A background in CX is not required; business operations generalists or new graduates with strong systems thinking are encouraged to apply. This is an opportunity for high-agency individuals who enjoy fixing problems and want to lead a core function in a fast-moving startup, with potential for rapid growth into management or broader CX leadership.
AI platform for optimizing time management
Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.