Customer Solutions Architect II, Austin at dbt Labs

The Customer Solutions Architect will manage a portfolio of customers, monitor account health, product adoption, and utilization to identify expansion opportunities and churn risks. They will improve customer loyalty and retention by building strong relationships with technical stakeholders and understanding their analytics needs. The role involves educating customers on dbt Cloud products and features, collaborating with Sales Directors and Solutions Architects, and acting as the voice of the customer in product discussions. Additionally, the architect will participate in improving team processes and assets, and create external-facing content through live events, blog posts, or tutorials.