Customer Service Telecommunication Specialist I at Abbott

Alajuela, Alajuela, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High school degree
+1 year(s) of experience in a customer service, product support, IT, telecommunications, or related role
Knowledge of computer systems including Word, PowerPoint, Excel, and Outlook
Fully Bilingual (English and Spanish) C1

Responsibilities

Answers calls from hospital staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
Determines the specific Sales Representative that covers the hospital or the city/state and sends a text message with all the case information to that Sales Representative
Performs outbound calls to Sales Representatives to confirm receipt of case information
Triages calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate
Works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures
Provides answering services and paging services for Abbott Sales Representatives, physicians, and hospital personnel

Skills

Key technologies and capabilities for this role

Customer ServiceTelecommunicationsContact CenterPatient TrackingPaging ServicesData EntryEmergency ResponseSales Coordination

Questions & Answers

Common questions about this position

Is this position remote or office-based?

This is an office-based position located in Aerocentro, Alajuela.

What are the required qualifications for this role?

Candidates need a high school degree plus at least 1 year of experience in customer service, product support, IT, telecommunications, or a related role. Knowledge of computer systems including Word, PowerPoint, Excel, and Outlook is required, along with full bilingual proficiency in English and Spanish at C1 level.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, personal growth, learning, caring for yourself and family, and being your true self. It is recognized as a great place to work, one of the most admired companies by Fortune, and excels in diversity, support for working mothers, female executives, and scientists.

What makes a strong candidate for this role?

A strong candidate will have the required high school degree, 1+ year of relevant experience, proficiency in Microsoft Office tools, and full bilingual English/Spanish skills, with preferred experience in biotech, bio-instruments, or medical devices.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees