Customer Service Representative at Elementus

Porto, Porto District, Portugal

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Specialty Chemicals, Cosmetics, Coatings, Automotive, CeramicsIndustries

Requirements

Associate degree
Communication Skills: Ability to effectively communicate with a range of stakeholders, from customers and key accounts to internal teams, fostering effective team working relationships
Problem Solving: Ability to deal and respond to a range of problems or activities as they arise, supporting customers with professionalism and principles aligned to our values at Elementis
Customer Service: Expertise and strong customer service skills, with an understanding of key customer service principles and processes
Customer focus: Building strong customer relationships and delivering customer-centric solutions
Collaborates: Adept at building partnerships and working collaboratively with others to meet shared objectives
Situational adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations, working well across multiple cultures and regional requirements
Ensures accountability: Holding oneself and others accountable for meeting commitments
Communicates effectively: Able to communicate broadly across functions and, using multiple modes to adapt to differing situations and customer needs

Responsibilities

Process all assigned/shared customer orders efficiently (standard sales orders, consignment replenishment/release, reconciliation and billing)
Liaise with Supply Planning or propose alternative arrangements with customers regarding materials and delivery dates
Monitor supply and demand to ensure availability for production and distribution to customers
Route and process incoming calls on ACD (Automatic Call Distribution) line
Monitor and manage group mailbox distribution
Escalate critical availability issues to relevant teams and managers
Collaborate with the credit department to investigate past due invoices and resolve accounts receivable and credit hold issues
Ensure timely release and accuracy of invoices, debit, and credit notes in the ERP order-to-cash model
Actively contribute to the continuous improvement of administrative systems and processes
Participate in achieving organisational and departmental goals
Maintain a high level of professionalism and positive rapport with every customer
Support uninterrupted customer service support and experience by providing account coverage and back up during absences

Skills

Key technologies and capabilities for this role

Order ProcessingCustomer ServiceComplaint HandlingPricing ResolutionAccount MaintenanceSupply PlanningACD Call DistributionKPI MonitoringComplianceOTC Processes

Questions & Answers

Common questions about this position

What is the employment type for this Customer Service Representative position?

This is a full-time position.

Is this Customer Service Representative role remote or office-based?

This information is not specified in the job description.

What key skills are required for the Customer Service Representative role?

Key competencies include customer focus for building strong relationships, collaboration for working with teams, and situational adaptability.

What is the company culture like at Elementis?

Elementis emphasizes expertise, innovation, and teamwork, with CSRs collaborating closely with cross-functional teams, Sales Representatives, and Customer Service management.

What makes a strong candidate for this Customer Service Representative position?

Strong candidates excel in customer order processing, communication and issue resolution, financial management, continuous improvement, and maintaining professionalism with customers.

Elementus

Universal blockchain search engine and analytics

About Elementus

Elementus has developed a universal search engine specifically for blockchain technology. This tool indexes all non-private blockchains, making it easier for users to navigate and analyze blockchain data. By providing clear and reliable information, Elementus helps clients, including government agencies and financial institutions, understand the origins of funds, detect scams, and make informed investment decisions. Unlike other analytics platforms, Elementus focuses on offering industrial-grade solutions tailored for institutional use, which include deep technical insights and forensic capabilities. The company's goal is to enhance the transparency and usability of blockchain data, supporting clients in regulatory compliance and thorough investigations.

New York City, New YorkHeadquarters

2017Year Founded

$43.7MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3, Financial ServicesIndustries

11-50Employees

Risks

Increased competition from firms like Chainalysis and Elliptic expanding their services.

Potential regulatory scrutiny impacting operations due to global cryptocurrency regulations.

Volatility in the cryptocurrency market could affect client base and revenue.

Differentiation

Elementus developed the first universal blockchain search engine for comprehensive data analysis.

The company offers premium analytics solutions tailored for institutional use, enhancing decision-making.

Elementus's tools provide clarity and transparency in blockchain, aiding compliance and investment.

Upsides

Rising demand for blockchain analytics due to increased cybercrime and regulatory scrutiny.

Partnership opportunities with financial institutions integrating blockchain for transparency and efficiency.

Expansion into new sectors like supply chain and healthcare creates new markets for analytics.

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