[Remote] Provider Success Coordinator at Seven Starling

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's degree or equivalent experience in healthcare administration, human resources, or related field
2+ years of experience in provider relations, healthcare operations, or similar customer-facing role
Understanding of mental health services and the unique needs of therapists and prescribers
Exceptional organizational skills with ability to manage multiple priorities simultaneously
Strong written and verbal communication skills
High level of empathy, professionalism, and discretion
Proficiency with Google Workspace or Microsoft Office; comfort learning new software platforms

Responsibilities

Coordinate comprehensive onboarding for new therapists and nurse practitioners, ensuring a smooth transition into our network
Track onboarding milestones and proactively address any delays or issues
Serve as the main point of contact for provider questions, concerns, and technical issues
Troubleshoot platform-related challenges and coordinate with technical teams for resolution
Facilitate provider access to clinical resources, training materials, and continuing education opportunities
Monitor provider satisfaction and engagement, identifying opportunities for improvement
Coordinate regular check-ins with providers to ensure they have what they need to succeed
Maintain accurate provider records and documentation throughout their tenure
Handle offboarding procedures with professionalism and care when providers transition out
Gather provider feedback and serve as their advocate within the organization
Collaborate with clinical leadership, operations, and other teams to resolve provider needs
Contribute to provider engagement initiatives and retention strategies

Skills

Seven Starling

Membership service for pregnancy and parenting support

About Seven Starling

Seven Starling offers a membership service that supports individuals during pregnancy and early parenthood. The company focuses on maternal and child health, providing personalized care and community support to expectant and new parents. Their service is based on a group care model, where members are organized into small groups of seven, each guided by a Doula and a team of medical professionals, including OB-GYNs and pediatricians. This setup allows parents to receive expert advice, share experiences, and foster a supportive community. Members pay a monthly fee of $37, which includes bi-weekly sessions with a Doula, ongoing support through group chats, and access to educational resources. Seven Starling differentiates itself from traditional care models by offering a more intimate and supportive experience, making it both cost-effective and emotionally beneficial. The company's goal is to enhance maternal and child healthcare by combining expert guidance with community support.

New York City, New YorkHeadquarters

2020Year Founded

$14MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Increased competition from platforms like Maven Clinic may challenge Seven Starling's market position.

Scaling personalized group-based care could lead to service quality inconsistencies.

Dependence on continuous funding rounds may be affected by economic conditions.

Differentiation

Seven Starling offers a unique group-based care model for perinatal mental health.

The company combines expert guidance with community support for expectant and new parents.

Their subscription model provides cost-effective, personalized care compared to traditional methods.

Upsides

Rising demand for virtual mental health services boosts Seven Starling's market appeal.

Telehealth legislation supports expansion opportunities for digital health companies like Seven Starling.

Growing awareness of maternal mental health aligns with Seven Starling's mission for accessible care.

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