[Remote] Customer Experience Associate at Garner Health

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Passion for helping people solve problems with creativity and empathy
Experience in a customer-facing or operations environment
Ability to stay calm under pressure
Excellent written and verbal communication skills
High level of detail-orientation, process-orientation, digital organization, and resourcefulness
Comfortable working in a rapidly evolving startup environment with ambiguity
Desire to contribute to improving the healthcare system
Quiet and distraction-free work environment with a reliable internet connection
Bachelor’s degree preferred but not required

Responsibilities

Evaluate claims to determine reimbursement eligibility
Deliver exceptional service to members via phone, chat, and email, providing education and guidance
Follow documented best practices for handling claims and communicating with members
Suggest process improvements based on identified needs
Manage and organize workload using Garner’s platform and tools (Zendesk, G Suite)
Achieve pre-defined goals for efficiency, responsiveness, and quality
Triage and escalate complex and urgent member situations
Retain detail-oriented working knowledge of Garner processes and healthcare billing practices
Relay member feedback to leadership teams to improve Garner’s solution

Skills

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

New York City, New YorkHeadquarters

2019Year Founded

$59.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Benefits

Company Equity

401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.

Stricter data privacy regulations may limit Garner's access to necessary datasets.

Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.

The company offers a unique reimbursement service for out-of-pocket medical costs.

Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.

The rise of personalized medicine aligns with Garner's data-driven provider identification approach.

Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

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