Licensed Telesales Agent
Devoted HealthSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, PharmaceuticalsIndustries
Requirements
Candidates should possess a strong understanding of the company’s products, services, and processes, demonstrating a self-driven, goal-oriented approach with a passion for exceeding consumer expectations and meeting business metrics. They must exhibit integrity, commitment, and drive to deliver a positive member experience, coupled with the ability to engage members, anticipate their needs, and build trust through effective relationships. Attention to detail, excellent interpersonal skills, and discretion in handling sensitive information are also required.
Responsibilities
This Customer Service Rep will conduct outbound member retention and engagement campaigns, acting as a member advocate by taking ownership and resolving issues on the first contact. They will provide personalized experiences, leverage resources and technology, and accurately document call information in the CRM system. Additionally, the role involves generating leads for licensed agents, utilizing scripting and insightful questioning, and consistently meeting call center metrics while working effectively within a team and adapting to a fast-paced environment.
Skills
Customer Service
Call Center Operations
CRM Systems
Communication Skills
Empathy
Problem-Solving
Multi-tasking
Teamwork
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Key Metrics
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees