Member Engagement Coordinator (scheduler)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $36,000

The Member Engagement Coordinator plays a crucial role in helping to eliminate the deferment of preventive and/or routine care by working with provider clients to optimize patient engagement. This position is responsible for conducting outreach (telephonic, text, and email) to schedule and confirm appointments. In close collaboration with other internal teams, the Member Engagement Coordinator supports provider practices by reconciling rosters, performing patient outreach, and completing other administrative tasks to ensure both telehealth and in-office appointments are kept, thereby ensuring the closure of gaps in care.

Requirements

• Experience with various EMR systems
• Provider office administrative experience
• Proficiency in Microsoft Office products with specific experience using MS Excel (Intermediate Excel skills)
• Excellent communication skills (verbal and written)
• Excellent customer service and problem-solving skills
• Excellent organizational skills with the ability to multi-task

Competencies

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities.
• Collaborates: Identifies and builds partnerships to meet shared goals. Readily partners with others to meet objectives and shares credit for contributions. Demonstrates cooperation that earns the support of others.
• Communicates Effectively: Exchanges ideas, knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others.
• Nimble Learning: Active approach to learning using both successes and failures as opportunities. Seeks knowledge and resources, takes on new challenges, and experiments with new solutions.
• Situational Adaptability & Flexibility: Adapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility.
• Customer Focus: Builds strong internal and external customer relationships and prioritizes customer-centric solutions. Identifies opportunities to serve customers and stakeholders more effectively.

Responsibilities

• Direct member outreach via telephone, text, and email to engage patients for all assigned practices and providers.
• Close coordination with practices to effectively leverage practice management systems, EMRs, and other tools to obtain patient data and perform outreach.
• Adhere to all practice rules regarding documentation and access to various systems.
• Appropriately document all dispositions in Vatica Health’s internal applications.
• Once a visit is confirmed, complete all necessary steps to initiate a Vatica encounter.
• Ensure that all HIPAA Privacy and Security requirements and responsibilities are constantly adhered to.

Benefits

• Prosperity:
  • Competitive salary based on experience and skills.
  • Bonus Potential (based on role and is discretionary).
  • 401k plans.
  • Room for growth and advancement.
• Good Health:
  • Comprehensive Medical, Dental, and Vision insurance plans.
  • Tax-free Dependent Care Account.
  • Life insurance, short-term, and long-term disability.
• Happiness:
  • Excellent PTO policy.
  • Great work-life balance environment.
  • Strong supportive teams.