Customer Service Officer at Assurant

Auckland, Auckland, New Zealand

Assurant Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Previous customer service and/or call centre experience
  • An interest or experience with classic cars/motorcycles/vehicles (highly desired)
  • Previous experience in insurance and warranty (desirable but not essential - training provided)
  • Technology savvy and quick to learn new systems
  • Proactive attitude and willingness to learn
  • A pleasant and professional phone and email manner
  • Great team player
  • Ability to meet service levels and individual KPIs
  • Ability to prioritise and multi-task effectively
  • Decision making skills and ability to problem solve
  • Sound knowledge of Microsoft Office Suite

Responsibilities

  • Delivering excellent service for all customers
  • Providing timely and accurate responses over the phone and via e-mail
  • Ensuring all documentation is up-to-date, accurate and correctly stored
  • Coordinating administrative duties in between calls and emails
  • Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
  • Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives
  • Providing quotes
  • Establishing insurance policies
  • Assisting customers with changes and queries on their policy

Skills

Customer Service
Telephone Support
Email Support
Insurance Quotes
Policy Administration
Complaint Resolution
Documentation Management
Administrative Duties

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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