Remote Call Center - Customer Service Business Sales Rep $22.50hr
Republic Services23 - 23 USD/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Utilities, Energy, Software-Enabled SolutionsIndustries
Requirements
Candidates must possess a high school diploma or equivalency, along with a minimum of two years of prior Customer Service or Call Center experience. Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Word and Excel, is required, as is previous experience managing, coaching, and training others. Strong verbal and written communication skills, detail orientation, a sharp memory and accuracy, and superior organizational, prioritization, and attention-to-detail skills are also necessary.
Responsibilities
The Customer Service and Rebate Processing Supervisor will be responsible for the daily management of staff activities to achieve same-day processing of all received rebate applications and first call resolution for customer service calls. They will monitor and assess customer service calls, providing staff with regular feedback, coach staff to daily processing and data entry goals, and handle customer escalations to achieve immediate resolution. This role involves engaging in team-building activities, providing program-specific training, creating and delivering plans to meet and exceed KPI’s, testing customer service databases and processes, and providing continuous improvement suggestions. The supervisor will also evaluate current procedures and work with internal teams to implement improvements, along with performing other duties as assigned.
Skills
Customer Service
Rebate Processing
Team Management
Call Resolution
Call Quality Monitoring
Coaching
Training
Process Improvement
Database Testing
Customer Escalation Handling
Research Innovations
Develops technology for national security solutions
About Research Innovations
Research Innovations Inc. specializes in technology solutions for national security. The company develops and implements advanced security technologies tailored to the specific needs of government agencies and defense organizations, including military and intelligence branches. Their approach combines the expertise of operational specialists with technologists to create effective solutions that enhance security measures. Unlike many competitors, RII focuses on strong partnerships with government entities, ensuring that their products are customized and relevant to current operational challenges. The goal of Research Innovations is to drive digital transformation in national security, contributing to the safety and security of the nation through innovative technology.
Key Metrics
Alexandria, VirginiaHeadquarters
2009Year Founded
VENTURE_UNKNOWNCompany Stage
Government & Public Sector, DefenseIndustries
201-500Employees