Senior Coordinator, Pharmacy Operations Call Center

Rhode Island, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, RetailIndustries

Requirements

Candidates must have at least 1 year of experience working with sensitive information or HIPAA, or experience in a Call Center environment requiring high accuracy and attention to detail. A High School Diploma is required. The ability to work Monday-Wednesday 11:30am - 8:00pm EST and Saturday & Sunday 10:00am-6:30pm EST is also required. Preferred qualifications include experience in a high-volume, time-sensitive Call Center, strong organization and multitasking skills, proficiency in Microsoft Office Suite, customer service experience, and prior patient prescription records or pharmacy work experience.

Responsibilities

The Senior Coordinator, Pharmacy Operations Call Center will manage incoming temperature event alerts, triage issues directly with pharmacy teams to mitigate potential temperature excursions, and support patient safety best practices. This role involves viewing patient safety as paramount, collaborating with remote pharmacy teams, and creatively problem-solving cold chain storage issues using provided materials.

Skills

HIPAA

Call Center

Attention to Detail

Problem-Solving

Organization Skills

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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