Customer Operations Partner

Position Overview

• Location Type: Primarily Remote (may require occasional travel)
• Employment Type: Full-Time
• Salary: Not specified

The Customer Operations Partner position at Roadie focuses on building and nurturing relationships with key customers. This role offers a great opportunity to advance customer support skills while gaining business and operational exposure. It's ideal for those seeking analytical development alongside strong communication and organizational skills.

Requirements

• 2+ years of experience in customer support, operations, or a related role.
• Proficient with customer account tools (e.g., Salesforce, Confluence).
• Demonstrated ability to build and maintain sustained relationships with corporate, enterprise, and SMB customers.
• Excellent communication skills, both written and verbal.
• Ability to manage complex projects and multitask, and thrive in a fast-paced, dynamic environment.
• Self-motivated and able to comfortably navigate through uncertainty and ambiguity.
• Experience with Excel, PowerPoint, and other Office products.

Responsibilities

• Manage projects and implementations for strategic Roadie partners, utilizing project management skills.
• Oversee day-to-day deliverables for each assigned account, ensuring compliance with gig-specific Service Level Agreements.
• Promote retention and overall customer success through high-quality service.
• Build strong working relationships with account stakeholders, including corporate and field users.
• Regularly create and run reports on assigned accounts, analyze results, and share findings with key stakeholders.
• Prioritize and escalate issues and trends in collaboration with various departments to ensure account success.
• Develop an expertise in how Roadie’s systems and resources work, and how to use them to promote positive outcomes for customers.

Company Information

Roadie is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility, and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes, Roadie provides seamless, scalable solutions for various delivery needs, including local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions.

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance