Sales Operations Specialist
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics & DeliveryIndustries
Requirements
Candidates should possess at least two years of experience in customer support, operations, or a related field, along with proficiency in customer account tools such as Salesforce and Confluence. They must demonstrate the ability to build and maintain sustained relationships with corporate, enterprise, and SMB customers, and exhibit excellent written and verbal communication skills. Furthermore, candidates should be self-motivated and capable of thriving in a fast-paced, dynamic environment while navigating uncertainty and ambiguity, and have experience with Excel, PowerPoint, and other Office products.
Responsibilities
The Customer Operations Partner will manage projects and implementations for strategic Roadie partners, oversee day-to-day deliverables for each assigned account ensuring compliance with Service Level Agreements, promote retention and overall customer success through high-quality service, build strong working relationships with account stakeholders, regularly create and run reports on assigned accounts analyzing results and sharing findings, prioritize and escalate issues and trends in collaboration with various departments, and develop an expertise in Roadie’s systems and resources to promote positive customer outcomes.
Skills
Customer Support
Account Management
Project Management
Report Analysis
CRM Tools (Salesforce)
Confluence
Excel
PowerPoint
Organizational Skills
Communication Skills
Roadie
Crowdsourced same-day delivery logistics platform
About Roadie
Roadie provides a crowdsourced delivery platform that connects everyday drivers with individuals and businesses needing same-day delivery services across the United States. The platform operates on an "on-the-way" delivery model, allowing drivers to pick up and deliver packages along their existing travel routes. This approach not only speeds up delivery times but also makes efficient use of transportation resources, reducing the need for additional delivery vehicles and minimizing environmental impact. Roadie serves a diverse clientele, including small businesses and large enterprises, and offers various delivery solutions such as home delivery and express air delivery. With a network of drivers covering over 20,000 zip codes, Roadie is the largest local same-day delivery provider in the country. The company's goal is to create a more connected and efficient delivery system by transforming everyday travel into a public transportation grid.
Key Metrics
Atlanta, GeorgiaHeadquarters
2014Year Founded
$83.7MTotal Funding
SERIES_CCompany Stage
Automotive & Transportation, Consumer GoodsIndustries
201-500Employees