Customer Operations Manager at Later

Boston, Massachusetts, United States

Later Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Social Media, Influencer Marketing, Marketing TechnologyIndustries

Requirements

  • Ability to partner directly with the VP of Customer Operations & Experience
  • High-impact, analytical mindset with experience turning data into action
  • Understanding of service-based delivery models
  • Thrives on improving team efficiency and customer outcomes
  • Experience in operational initiatives for scalability, profitability, and customer experience
  • Ability to anticipate operational bottlenecks and design proactive solutions
  • Skills in building and refining sales-to-delivery handoff processes
  • Expertise in designing and optimizing workflows for campaign delivery speed, consistency, and ROI
  • Proficiency in developing and maintaining dashboards, KPIs, and reporting frameworks
  • Knowledge of leveraging AI tools for automation, content generation, risk detection, and performance analysis
  • Strong cross-functional collaboration with Data Analytics, RevOps, Product, Customer Success, Delivery, Support, Sales, Marketing, and Strategy teams
  • Ability to present insights to senior stakeholders to influence decision-making
  • Capability to monitor operational and customer experience benchmarks for new tools, processes, or technologies

Responsibilities

  • Support operational initiatives that improve scalability, profitability, and customer experience across Later’s service delivery functions
  • Partner with leadership to anticipate operational bottlenecks and proactively design solutions that strengthen delivery and retention
  • Build and refine the sales-to-delivery handoff process to ensure seamless campaign execution, on-time delivery, and quality outcomes
  • Design and optimize workflows that increase campaign delivery speed, consistency, and ROI
  • Develop and maintain dashboards, KPIs, and reporting frameworks to measure efficiency, campaign health, and customer value delivery
  • Identify and integrate opportunities to leverage AI tools for automation, content generation, risk detection, and performance analysis
  • Partner cross-functionally with Data Analytics, RevOps, and Product teams to ensure alignment and accuracy across business systems
  • Share insights and best practices with Customer Success, Delivery, and Support teams to elevate collective performance
  • Operate as a trusted partner to senior stakeholders, presenting insights that influence decision-making
  • Monitor operational and customer experience benchmarks to identify new tools, processes, or technologies that improve outcomes
  • Document and scale best practices that enhance delivery efficiency and knowledge retention across teams

Skills

Key technologies and capabilities for this role

Data AnalysisCustomer InsightsPerformance TrendsOperational ExcellenceCross-functional CollaborationService DeliveryCustomer SupportOnboardingAccount ManagementRevOps

Questions & Answers

Common questions about this position

What is the salary or compensation for the Customer Operations Manager role?

This information is not specified in the job description.

Is this Customer Operations Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Customer Operations Manager role?

The role requires strong analytical skills to turn data into action, experience with service-based delivery models, ability to build dashboards and KPIs, optimize workflows, and leverage AI tools for automation and analysis.

What is the company culture like at Later?

This information is not specified in the job description.

What makes a strong candidate for the Customer Operations Manager position?

A strong candidate thrives on turning data into action, understands service-based delivery models, and is energized by improving team efficiency and customer outcomes through operational initiatives and cross-functional collaboration.

Later

Social media management and influencer marketing tools

About Later

Later provides tools for social media marketing, focusing on helping marketers, brands, and influencers create engaging content and measure their results. Its main products include Later Influence, which automates influencer marketing campaigns and connects brands with influencers; Later Social Media Management, a tool for planning, scheduling, and analyzing social media posts; and Later Link in Bio, which allows users to drive traffic to multiple destinations from a single link in their bio. Unlike many competitors, Later emphasizes a subscription model that offers various service tiers, ensuring continuous updates and support for users. The company's goal is to establish the first "Social Revenue" platform, enabling clients to achieve predictable and measurable returns from their social media activities.

Vancouver, CanadaHeadquarters
2014Year Founded
$3.7MTotal Funding
SEEDCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Hybrid work environment
Education & conference budget
Wellness spending account
Flexible hours & work schedule
Technology bonus
Annual company retreat
Vacation & wellness days
Parental leave top-up
Learning & development workshops
Stock options

Risks

Linktree's growth may overshadow Later's Link in Bio tool.
Integration of Mavely could distract from core offerings.
Instagram's video shift may require adaptation of Later's tools.

Differentiation

Later combines influencer marketing and social media management in a unified platform.
The company offers AI-powered social listening tools for actionable insights.
Later's acquisition of Mavely enhances its social commerce capabilities.

Upsides

AI-enhanced search optimizes influencer discovery and ROI for brands.
Social commerce trends offer new monetization opportunities for creators.
Later's partnerships with major social platforms expand its market reach.

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