[Remote] Benefitfocus Customer Operations Specialist, Public Sector at Voya Financial

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Health Tech, InsuranceIndustries

Requirements

Highly accomplished professional with broad expertise, unique knowledge, and specialized skills
Influence on peers within the team and ability to lead by example
Strong interpersonal skills
Technical product knowledge/expertise
Fundamental knowledge of configuration, payroll, and EDI
Extensive knowledge of business standards
Communication knowledge and appropriate soft skills for ongoing relationship management, including delivering difficult messages and translating technical explanations into client-facing messaging

Responsibilities

Respond to customer product inquiries and resolve customer concerns raised during installation, operation, maintenance, or product application/compatibility matters
Troubleshoot problems with malfunctioning software applications and recommend corrective action
Document customer information and recurring technical issues to support product quality programs and product development
Regularly demonstrate the ability to share best practices to facilitate growth across the team
Complete daily research and resolution in configuration, payroll, and EDI areas independently
Complete research and resolution across multiple departments within team standards, with little management level escalations needed
Serve as an escalation point, both internally and externally, and manage and drive issue resolution with little influence from leadership
Facilitate discovery sessions, product overviews, trainings, and renewal project meetings independently

Skills

Key technologies and capabilities for this role

benefits administrationcloud softwarecustomer operationspublic sectorbenefits enrollment

Questions & Answers

Common questions about this position

Is this position remote-friendly?

Yes, the work location for this role is flexible, allowing 100% remote work from home or work in any of the major offices.

What are the key skills required for the Customer Operations Specialist role?

The role requires broad expertise, unique knowledge, specialized skills, strong interpersonal skills, and technical product knowledge/expertise for customer-centric activities.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Voya Financial and Benefitfocus?

The company fosters a culture where differences are understood, valued, and intentionally pursued, with employees owning the culture and bringing their whole selves to work to positively influence culture, serve clients, and enrich communities.

What makes a strong candidate for this Customer Operations Specialist role?

A strong candidate is a highly accomplished professional with broad expertise, unique knowledge, specialized skills, influence on peers, strong interpersonal skills, and technical product knowledge to lead by example in customer-centric activities.

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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