[Remote] Services Delivery Manager at Snowflake

Texas, United States

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$118,000 – $165,100Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

7+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
Bonus: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)

Responsibilities

Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types
Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices
Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps
Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
Proactively provide input into the development of Practices' policies, procedures and standards
Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations
Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
Determine areas for process improvements within both the client and Snowflake

Skills

Key technologies and capabilities for this role

Project ManagementSnowflakeService DeliveryClient Relationship ManagementStakeholder CommunicationRisk ManagementMetrics TrackingRoadmap PlanningUpsell Strategies

Questions & Answers

Common questions about this position

What is the salary range for the Services Delivery Manager position?

The salary range is $118K - $165.1K.

Is this role remote?

Yes, the position is remote.

What experience is required for this role?

Candidates need 7+ years of experience in a Services Delivery role or similar, dealing with complex technical implementation projects, and a track record of delivering on PS revenue targets for a set of accounts.

What is Snowflake's company culture like?

Snowflake has a culture focused on impact, innovation, and collaboration, empowering enterprises and people to achieve their full potential while building big, moving fast, and advancing technology and careers.

What makes a strong candidate for the Services Delivery Manager role?

A strong candidate will have 7+ years in services delivery with complex technical projects, a proven track record of meeting PS revenue targets, expertise in project management, and the ability to become a trusted advisor to clients while collaborating across teams.

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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