[Remote] VCP Service & Operations Manager at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's degree or Associates Degree or High School Diploma/GED with at least 3 years of Field Operations Experience
Proven experience in Health Care Field Service delivery operations
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI)
Experience with Lean Six Sigma or other process improvement methodologies
Leadership skills to motivate and inspire teams

Responsibilities

Conduct in-depth analysis of existing service delivery processes to identify bottlenecks, inefficiencies, and opportunities for improvement
Develop and implement process improvement initiatives, including automation, remote services, standardization, and streamlining workflows
Utilize data analytics to measure performance metrics and track progress towards productivity goals
Lead the MOR/OpMechs for Service Parts Management
Lead and mentor a horizontal team of service delivery professionals, fostering a culture of continuous improvement and high performance
Provide coaching and training to team members to enhance their skills and knowledge. Be fearless in challenging the status-quo and pursue disruptive ideas for big-swings
Motivate and inspire the team to achieve productivity targets and deliver exceptional results
Establish key performance indicators (KPIs) to measure service productivity and quality
Monitor and analyze performance metrics to identify trends and areas for improvement
Prepare regular reports on performance to targets and goals, providing insights on gaps and corrective actions
Collaborate with cross-functional teams, including ops, engineering, and customer support, to align on productivity goals
Build strong relationships with key stakeholders, including senior leadership, to gain support for productivity initiatives
Communicate effectively with all levels of the organization to ensure understanding and buy-in for improvements
Stay up to date with industry trends and emerging technologies to identify opportunities for innovation
Encourage a culture of innovation and experimentation within the team
Drive the adoption of new tools and techniques to enhance service delivery efficiency

Skills

Process Analysis

Process Optimization

Data Analytics

Project Management

Team Leadership

Performance Metrics

KPIs

Stakeholder Management

Automation

Remote Services

Service Parts Management

MOR/OpMechs

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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