Senior People Operations Generalist

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Position Overview

At Mercury, we’re building financial products to help startups and small businesses scale. As we scale globally, the People Operations team is looking for a Senior People Operations Generalist to join our team. This role is ideal for someone who enjoys working in a dynamic environment and is eager to scale many of our key people processes and functions, from managing complex leave of absence processes to advancing our DEIB initiatives. You’ll be the go-to in-house expert for global leave practices and HR compliance, a trusted Workday partner, and the primary driver of our Employee Resource Group (ERG) program. Success in this role will require not only subject-matter expertise, but also the flexibility and adaptability to take on a wide variety of projects and evolve your scope as our team and business needs grow.

Responsibilities

Leave of Absences:

• Act as Mercury’s primary point of contact and global subject matter expert for all things related to leave of absences—including deep knowledge in international leave practices and compliance.
• Lead the development of country-specific leave of absence policies, ensuring they are tailored to each country's unique requirements and regulatory landscape.
• Manage the end-to-end process to ensure a smooth employee experience for both employees, managers, and cross-functional stakeholders during leaves.

Compliance/Legal:

• Serve as a key partner in the creation and implementation of global People Policies– ensuring they are compliant, scalable, and aligned with Mercury’s culture and values.
• Proactively build and maintain toolkits, guides, and frameworks that support both employee experience and business needs.

Workday Management:

• Serve as the Absence partner for Workday, responsible for updating leave dates, holiday calendars, work schedules, and time off configurations.
• Understand job architecture at a high level and be able to provide hands-on support to our HRIS Lead on a regular basis.

Diversity, Equity, Inclusion, and Belonging (DEIB):

• In partnership with the People team, own the vision and strategic direction for Employee Resource Groups at Mercury, ensuring they serve as opportunities for employees to build meaningful connections with their colleagues in a remote-first environment.
• Function as the primary point of contact and advisor for all ERG leads and leadership partners by facilitating meetings to discuss engagement ideas, and troubleshooting challenges.
• Project manage the annual DEIB Charter Metrics in partnership with Data Science, Design, and Recruiting.

Requirements

• Experience: 3-5 years of experience as a People Operations specialist, generalist, or equivalent job in a high-growth company with at least 2+ years of hands-on experience in leave of absence administration and HR compliance, legal, and/or policy work.
• Workday Proficiency: Experience using Workday (as an administrator).
• DEIB Experience: Experience and/or interest in managing DEIB initiatives, such as our ERG program.
• Soft Skills:
  • Demonstrate empathy and emotional intelligence, with the ability to handle sensitive, personal, and confidential matters with extreme care.
  • Demonstrate exceptional verbal and written communication skills, with the ability to switch communication styles based on the audience and objectives you’re trying to achieve.
  • Be highly organized and detail-oriented with the ability to manage dozens of leave cases and multiple projects at once.
  • Be comfortable working in ambiguous, ever-changing environments, and able to adapt and pivot with ease.

Company Information

At Mercury, we’re building financial products to help startups and small businesses scale.

The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peer.