Customer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
$140,000 – $180,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Labor Platform, Enterprise SoftwareIndustries
Requirements
Candidates should have a strong background in customer operations or a related field, with experience in managing customer relationships and launching new programs. Excellent communication and analytical skills are essential, along with the ability to work collaboratively with senior leadership and cross-functional teams.
Responsibilities
The Customer Operations role involves managing new pilot programs and customer launches, supporting all stages of new initiatives, and working closely with senior GTM leadership to ensure smooth operations. Additionally, the position focuses on scaling existing customer revenue by identifying growth opportunities and providing top-notch customer-facing service.
Skills
Customer Service
Revenue Growth
Program Management
Launch Management
Strategic Planning
Shiftsmart
Connects workers with flexible job opportunities
About Shiftsmart
Shiftsmart connects workers with flexible job opportunities in the gig economy, primarily serving large brands, government agencies, and nonprofit organizations. Its platform allows businesses to post shift requirements, which workers can browse and select based on their availability. This model is especially useful for industries like retail, hospitality, and customer service that need a flexible workforce. Shiftsmart generates revenue by charging businesses a fee for platform usage, which can be subscription-based or per-shift. The company also offers premium services such as workforce management tools and compliance audits. Additionally, through its "Get Shift Done" initiative, Shiftsmart has provided over 500,000 hours of work to nonprofits, helping stabilize wages and support food-insecure families. The goal of Shiftsmart is to create a more efficient labor market by providing businesses with scalable workforce solutions while giving workers greater control over their schedules.
New York City, New YorkHeadquarters
2015Year Founded
$114.3MTotal Funding
SERIES_BCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees