Implementation Engineer
Bankjoy- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor's degree and demonstrate at least 5 years of experience in customer onboarding or account management, with a proven ability to lead complex implementation projects. Strong project management skills, excellent communication abilities, and the capacity to manage a portfolio of concurrent projects are essential, alongside a commitment to ensuring customer success and strategic alignment.
The Customer Onboarding Manager will lead the implementation process for mid-to-large market customers, coordinating strategic plans to meet their business needs and ensuring continuous alignment across teams. They will conduct meetings and consultations to define project scope and timelines, deliver product trainings, and provide customized solutions for a seamless customer experience. Furthermore, the role involves actively supporting implementation projects, establishing strategic relationships with stakeholders, monitoring customer usage, identifying churn risk, and developing save plans, as well as synthesizing customer feedback to inform the Kojo product roadmap.
Procurement platform for construction industry
Kojo is a procurement platform tailored for the construction industry, focusing on helping trade and self-perform contractors manage their material needs effectively. The platform provides tools for real-time inventory tracking, price comparison, and order management, allowing contractors to have better control over their procurement processes. By integrating with other construction management tools like Procore, Kojo enhances its usability and efficiency for users. Unlike many competitors, Kojo operates on a subscription-based model, which ensures consistent revenue while delivering significant cost savings and productivity improvements for its clients. The company's goal is to streamline the construction procurement process, ultimately helping contractors save money, reduce waste, and improve labor productivity.