Kojo

Customer Onboarding Manager

Canada

CA$95,000 – CA$120,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate at least 5 years of experience in customer onboarding or account management, with a proven ability to lead complex implementation projects. Strong project management skills, excellent communication abilities, and the capacity to manage a portfolio of concurrent projects are essential, alongside a commitment to ensuring customer success and strategic alignment.

Responsibilities

The Customer Onboarding Manager will lead the implementation process for mid-to-large market customers, coordinating strategic plans to meet their business needs and ensuring continuous alignment across teams. They will conduct meetings and consultations to define project scope and timelines, deliver product trainings, and provide customized solutions for a seamless customer experience. Furthermore, the role involves actively supporting implementation projects, establishing strategic relationships with stakeholders, monitoring customer usage, identifying churn risk, and developing save plans, as well as synthesizing customer feedback to inform the Kojo product roadmap.

Skills

Customer Onboarding
Project Management
Stakeholder Engagement
Customer Relationship Management
Training & Development
Strategic Planning
Customer Success
Cross-functional Collaboration

Kojo

Procurement platform for construction industry

About Kojo

Kojo is a procurement platform tailored for the construction industry, focusing on helping trade and self-perform contractors manage their material needs effectively. The platform provides tools for real-time inventory tracking, price comparison, and order management, allowing contractors to have better control over their procurement processes. By integrating with other construction management tools like Procore, Kojo enhances its usability and efficiency for users. Unlike many competitors, Kojo operates on a subscription-based model, which ensures consistent revenue while delivering significant cost savings and productivity improvements for its clients. The company's goal is to streamline the construction procurement process, ultimately helping contractors save money, reduce waste, and improve labor productivity.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$81MTotal Funding
SERIES_CCompany Stage
Industrial & Manufacturing, Enterprise SoftwareIndustries
51-200Employees

Benefits

Remote Work Options
Company Equity

Risks

Rapid expansion into new sectors may stretch Kojo's resources, causing inefficiencies.
Kojo's subscription model may be vulnerable during economic downturns affecting construction budgets.
Scaling challenges may arise from rapid growth, impacting service quality and support.

Differentiation

Kojo consolidates procurement for contractors, enhancing visibility and control over materials.
The platform integrates with tools like Procore, streamlining construction management processes.
Kojo Prefab connects prefab shops to business operations, optimizing offsite construction.

Upsides

Kojo's expansion into prefabrication aligns with the growing trend of offsite construction.
The launch of Kojo AP meets the demand for digital financial solutions in construction.
New integrations with major electrical suppliers tap into the $130 billion U.S. market.

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