Customer Experience Manager
AlmaSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
The ideal candidate will have experience managing or supervising in a customer-facing retail or hospitality environment. Strong communication and people skills are essential, along with a passion for customer service and team development. Candidates must be confident in handling customer feedback and resolving issues, and possess the flexibility to work varied shifts including weekends and evenings.
Responsibilities
The Customer Manager will be responsible for championing customer experience in store, leading and coaching colleagues to deliver outstanding service, and resolving customer issues with empathy. They will promote brand values, take ownership of customer satisfaction, loyalty, and service standards, and support front-end operations. Additionally, the role involves managing customer feedback, driving service improvements, and identifying opportunities to enhance the overall customer journey.
Skills
Customer Service
Leadership
Coaching
Problem-Solving
Communication
Team Development
Feedback Management
Retail Management
Hospitality Management
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Risks
Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.
Differentiation
Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.
Upsides
Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.
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