Customer Experience (CX) Automation Engineer at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

4+ years of experience in Business Systems, Integration Engineering, or a related field
Knowledge of JavaScript, React.js, or similar scripting languages for building and enhancing user interfaces
Experience working with REST APIs, Python, and Node.js for automation and integrations
Proven expertise in automating workflows with webhooks, integrating chatbots, and leveraging middleware tools (e.g., Workato, Mulesoft, Tray.io) for seamless system integrations
Demonstrated ability to optimize resource scheduling and workforce management tools
Excellence in collaboration for enhancing support workflows and automation strategies
Experience with AI-driven chatbot automation and natural language processing (NLP) (nice to have)

Responsibilities

Design, develop, and maintain API-based integrations for customer experience workflows
Create event-driven automations, webhooks, and scripting-based workflows to boost efficiency
Enhance ticket routing, agent assignment, and chatbot interactions to improve self-service options
Analyze SQL and data pipelines to derive insights from support performance and customer interactions
Implement resource allocation and scheduling automation to increase team productivity
Partner with cross-functional teams to improve business processes, system performance, and support experience
Develop and maintain technical documentation and knowledge base articles
Develop integrations with operational systems (Stripe)

Skills

Key technologies and capabilities for this role

JavaScriptReact.jsPythonNode.jsREST APIsSQLwebhooksStripe

Questions & Answers

Common questions about this position

What is the location and work arrangement for this role?

This is an in-person role requiring attendance on two Anchor Days (Mondays & Thursdays) in the office, with encouragement to spend a majority of the week in the office.

What is the salary for this position?

This information is not specified in the job description.

What key skills are required for the CX Automation Engineer role?

Required skills include 4+ years in Business Systems or Integration Engineering, knowledge of JavaScript, React.js or similar, experience with REST APIs, Python, Node.js, automation with webhooks and middleware tools like Workato, and strong collaboration skills.

What is the company culture like at Notion?

Notion empowers individuals and teams to tailor software for challenges, has grown rapidly since 2016 serving customers like Pixar and Figma, and emphasizes in-office presence for collaboration with two required Anchor Days.

What makes a strong candidate for this role?

A strong candidate has 4+ years in Business Systems or Integration Engineering, expertise in JavaScript, Python, Node.js, REST APIs, workflow automation with tools like Workato, and excellent collaboration skills; experience with AI chatbots is a nice-to-have.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees