Customer Experience (CX) Automation Engineer at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

4+ years of experience in Business Systems, Integration Engineering, or a related field
Knowledge of JavaScript, React.js, or similar scripting languages for building and enhancing user interfaces
Experience working with REST APIs, Python, and Node.js for automation and integrations
Proven expertise in automating workflows with webhooks, integrating chatbots, and leveraging middleware tools (e.g., Workato, Mulesoft, Tray.io) for seamless system integrations
Demonstrated ability to optimize resource scheduling and workforce management tools
Excellence in collaboration for enhancing support workflows and automation strategies
Experience with AI-driven chatbot automation and natural language processing (NLP) (nice to have)

Responsibilities

Design, develop, and maintain API-based integrations for customer experience workflows
Create event-driven automations, webhooks, and scripting-based workflows to boost efficiency
Enhance ticket routing, agent assignment, and chatbot interactions to improve self-service options
Analyze SQL and data pipelines to derive insights from support performance and customer interactions
Implement resource allocation and scheduling automation to increase team productivity
Partner with cross-functional teams to improve business processes, system performance, and support experience
Develop and maintain technical documentation and knowledge base articles
Develop integrations with operational systems (Stripe)

Skills

JavaScript

React.js

Python

Node.js

REST APIs

SQL

webhooks

Stripe

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees