Customer Experience Associate at Buck Mason

Los Angeles, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, ApparelIndustries

Requirements

Candidates should possess strong leadership, organizational, administrative, and project management skills, demonstrating a creative problem-solving approach and flexibility to thrive in a fast-paced environment. They should also have a serious attention to detail, including proper grammar, and a passion for academic growth.

Responsibilities

The Customer Experience Associate will serve as the primary point of contact for customers via phone, email, and live chat, swiftly resolving delivery, transaction, and experience-related issues. They will analyze customer experience metrics, understand shipping and fulfillment procedures, and partner with leadership to develop and implement new policies and retention initiatives. Furthermore, they will provide fit and style advice, utilize Excel and Google Sheets for data tracking and analysis, and contribute to improving processes and systems within the e-commerce industry.

Skills

Excel

Google Sheets

Data Analysis

Customer Service

Live Chat

Email Support

Phone Support

Problem Solving

Project Management

Buck Mason

Contemporary menswear brand offering timeless apparel

About Buck Mason

Buck Mason creates high-quality clothing for men, focusing on timeless and classic styles suitable for everyday wear. Their product range includes tees, jeans, jackets, and shirts, designed to be both stylish and durable. The company operates through a direct-to-consumer model, selling products online and in physical stores located in major cities like Los Angeles, New York, and San Francisco. This approach allows Buck Mason to maintain control over product quality and customer experience while offering competitive prices. They also provide virtual fittings to help customers find the right size, enhancing the shopping experience. Buck Mason aims to cater to men who value quality and versatility in their clothing, setting itself apart from competitors with its focus on modern yet classic American design.

Los Angeles, CaliforniaHeadquarters

2013Year Founded

$2.5MTotal Funding

EARLY_VCCompany Stage

Consumer GoodsIndustries

201-500Employees

Benefits

Flexible Work Hours

Risks

Increased competition from emerging direct-to-consumer menswear brands threatens market share.

Rising raw material costs, especially cotton, may impact pricing and profit margins.

Expansion into home goods and new locations could divert focus from core menswear business.

Differentiation

Buck Mason offers timeless, high-quality menswear with a modern classic aesthetic.

The company uses a direct-to-consumer model, ensuring competitive pricing and quality control.

Virtual fittings enhance customer experience, reducing returns and improving satisfaction.

Upsides

Expansion into physical stores strengthens Buck Mason's omnichannel retail strategy.

Collaborations with influencers like Leanne Ford boost brand visibility and attract new customers.

Focus on casual, versatile clothing aligns with the growing demand for athleisure.

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