Customer Experience Associate at Buck Mason

Los Angeles, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, ApparelIndustries

Skills

Key technologies and capabilities for this role

ExcelGoogle SheetsData AnalysisCustomer ServiceLive ChatEmail SupportPhone SupportProblem SolvingProject Management

Questions & Answers

Common questions about this position

What benefits does Buck Mason offer?

Buck Mason offers health, dental & vision insurance, fitness & wellness benefits, 401k retirement savings plan with company matching, and a quarterly clothing allowance.

Is this a remote position or does it require being in the office?

This information is not specified in the job description.

What salary can I expect for the Customer Experience Associate role?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Required skills include strong leadership, organizational, administrative and project management skills, creative problem-solving, flexibility and resilience in fast-changing environments, and serious attention to grammar. Proficiency in Excel and Google Sheets for data analysis, understanding of styles and technology for fit advice, and knowledge of shipping, fulfillment, and returns procedures are also needed.

What is the company culture like at Buck Mason?

Buck Mason emphasizes a California ethos of quality, restraint, and integrity, with a collaborative environment where team members work closely with technology, product, retail, and online teams to innovate customer experience. They seek driven, results-oriented, self-directed, and strategic customer advocates passionate about growth.

Buck Mason

Contemporary menswear brand offering timeless apparel

About Buck Mason

Buck Mason creates high-quality clothing for men, focusing on timeless and classic styles suitable for everyday wear. Their product range includes tees, jeans, jackets, and shirts, designed to be both stylish and durable. The company operates through a direct-to-consumer model, selling products online and in physical stores located in major cities like Los Angeles, New York, and San Francisco. This approach allows Buck Mason to maintain control over product quality and customer experience while offering competitive prices. They also provide virtual fittings to help customers find the right size, enhancing the shopping experience. Buck Mason aims to cater to men who value quality and versatility in their clothing, setting itself apart from competitors with its focus on modern yet classic American design.

Los Angeles, CaliforniaHeadquarters

2013Year Founded

$2.5MTotal Funding

EARLY_VCCompany Stage

Consumer GoodsIndustries

201-500Employees

Benefits

Flexible Work Hours

Risks

Increased competition from emerging direct-to-consumer menswear brands threatens market share.

Rising raw material costs, especially cotton, may impact pricing and profit margins.

Expansion into home goods and new locations could divert focus from core menswear business.

Differentiation

Buck Mason offers timeless, high-quality menswear with a modern classic aesthetic.

The company uses a direct-to-consumer model, ensuring competitive pricing and quality control.

Virtual fittings enhance customer experience, reducing returns and improving satisfaction.

Upsides

Expansion into physical stores strengthens Buck Mason's omnichannel retail strategy.

Collaborations with influencers like Leanne Ford boost brand visibility and attract new customers.

Focus on casual, versatile clothing aligns with the growing demand for athleisure.

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