Head of Customer Support
Common Room- Full Time
- Expert & Leadership (9+ years)
Candidates must possess excellent verbal and written communication skills, a strong background in customer support via email and phone, and investigative and critical thinking skills. They should have the ability to work on weekends, provide support primarily over the phone, and demonstrate a desire for ownership and growth in their role over time. Experience collaborating closely with teams outside of support is also necessary, with familiarity in using Zendesk being a plus.
Customer Experience Agents will be responsible for diagnosing complex problems and resolving them using appropriate tools or engineering support. They will work directly with the support lead on documentation, escalations, product updates, and communication with other teams and third parties. Agents will handle support requests through phone, email, and chat, maintain a high customer satisfaction rate, and provide insights for product improvement. They will also need to learn the Ramp Platform thoroughly to enhance their effectiveness with customers.
Corporate card and spend management platform
Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.