Customer Experience Agent at Ramp

New York, New York, United States

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$48,000 – $70,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

Customer SupportCommunicationProblem-SolvingAccount Management

Questions & Answers

Common questions about this position

What is the salary range for the Customer Experience Agent position?

The salary range is $48K - $70K.

Is this a remote position or does it require office work?

The position is hybrid.

What skills are required for this Customer Experience Agent role?

Key skills include an incredible customer focus, passion for helping people, effective communication with customers and internal teams, and critical thinking to diagnose complex problems.

What is the company culture like at Ramp?

Ramp offers a fast-paced, start-up environment where you'll work closely with talented leaders from top financial services, fintech, and technology companies, partnering with account management, product, and engineering teams while supporting fast-growing companies.

What makes a strong candidate for this role?

Strong candidates have an incredible customer focus, passion for helping people, hunger to learn the product, effective communication skills, and critical thinking to handle complex issues in a fast-paced startup.

Ramp

Corporate card and spend management platform

About Ramp

Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.

New York City, New YorkHeadquarters

2019Year Founded

$1,096.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.

Risks

Increased competition from fintech startups could challenge Ramp's market position.

Economic downturns may reduce business spending, affecting Ramp's revenue streams.

The volatile travel industry poses risks to Ramp's new travel booking services.

Differentiation

Ramp integrates with popular tools like Slack and Workday for seamless financial operations.

The platform offers advanced accounting automations, reducing manual work for finance teams.

Ramp's use of stablecoins and modern financial instruments sets it apart from competitors.

Upsides

Ramp's integration with Workday enhances real-time data syncing and accounting automation.

The partnership with Priceline expands Ramp's services into the growing business travel sector.

Ramp's recent $750 million funding boosts its capacity for innovation and market expansion.

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